Banking Customer Care Specialist (On-Site)

City National Bank; Versailles (KY); Presencial; USD 21.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement plans

Paid vacation

Descripción de la vacante

City National Bank is seeking Customer Service Representatives to join our Versailles, KY team on-site. You will be the first point of contact, resolving inquiries, handling transactions, and guiding customers to self-service options.

Strong communication and problem-solving skills are essential, along with attention to detail and a professional demeanor. This role offers an opportunity to grow within a leading regional bank while delivering exceptional service.

Formación

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience in banking or financial institution is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Professional demeanor and ability to build rapport with customers.

Responsabilidades

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Conocimientos

Customer service experience

Excellent communication skills

Problem-solving abilities

Attention to detail

Proficient computer skills

Adaptability in fast-paced environment

Professional demeanor

Educación

High school diploma or equivalent

College degree preferred

Descripción del empleo

City National Bank is seeking Customer Service Representatives to join our Versailles, KY team on-site. You will be the first point of contact, resolving inquiries, handling transactions, and guiding customers to self-service options.

Strong communication and problem-solving skills are essential, along with attention to detail and a professional demeanor. This role offers an opportunity to grow within a leading regional bank while delivering exceptional service.