On-Site Bank Customer Service Specialist

City National Bank; Frankfort (KY); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank in Frankfort, KY is seeking a Customer Service Representative to join our on-site team. You will be the first point of contact for customers, handling transactions and guiding them through banking products with a focus on accuracy and compliance.

Ideal candidates enjoy a fast-paced environment, have strong communication skills, and can build rapport with customers while delivering exceptional service and support for online and mobile banking options.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Excellent communication skills, both verbal and written.
• Proficient with banking software and systems.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Excellent communication

Problem solving

Customer rapport

Fast-paced adaptability

Professional demeanor

Education

High school diploma or equivalent; college degree preferred

Tools

Banking software

Job description

City National Bank in Frankfort, KY is seeking a Customer Service Representative to join our on-site team. You will be the first point of contact for customers, handling transactions and guiding them through banking products with a focus on accuracy and compliance.

Ideal candidates enjoy a fast-paced environment, have strong communication skills, and can build rapport with customers while delivering exceptional service and support for online and mobile banking options.