Banking Customer Service Pro | Growth & Impact

City National Bank; Nicholasville (KY); Presencial; USD 32 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement plans

Paid vacation

Resumo da oferta

City National Bank in Nicholasville, KY is seeking a Customer Service Representative to join our on-site team. You’ll be the first point of contact for customers, handling inquiries, processing transactions, and guiding clients to digital banking options.

We value clear communication, problem-solving, and a professional demeanor. This role offers opportunities for growth within a supportive, inclusive culture and a comprehensive benefits package.

Qualificações

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience in banking or financial institution is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Professional demeanor and ability to build rapport with customers.

Responsabilidades

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Conhecimentos

Customer service

Communication skills

Problem-solving

Attention to detail

Computer skills

Banking software familiarity

Formação académica

High school diploma or equivalent

College degree preferred

Ferramentas

Banking software

Descrição da oferta de emprego

City National Bank in Nicholasville, KY is seeking a Customer Service Representative to join our on-site team. You’ll be the first point of contact for customers, handling inquiries, processing transactions, and guiding clients to digital banking options.

We value clear communication, problem-solving, and a professional demeanor. This role offers opportunities for growth within a supportive, inclusive culture and a comprehensive benefits package.