Bank Customer Service Pro - On-site & Career Growth

City National Bank of West Virginia; Versailles (KY); On-site; USD 21,000 - 30,000; Full time

Job summary

City National Bank seeks a Customer Service Representative to join our Versailles, KY branch. This on-site role focuses on delivering friendly, accurate service and guiding customers through banking products and self-service options.

You will handle transactions, resolve inquiries, and build rapport with clients while maintaining precise records and complying with banking regulations. Prior banking or customer service experience is a plus, and a high school diploma is required.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience in a banking or financial institution is a plus.
• Excellent communication skills, both verbal and written.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Customer service

Communication

Computer skills

Education

High school diploma

Tools

Banking software

Job description

City National Bank seeks a Customer Service Representative to join our Versailles, KY branch. This on-site role focuses on delivering friendly, accurate service and guiding customers through banking products and self-service options.

You will handle transactions, resolve inquiries, and build rapport with clients while maintaining precise records and complying with banking regulations. Prior banking or customer service experience is a plus, and a high school diploma is required.