Banking Customer Experience Associate (Part-Time, On-Site)

City National Bank of West Virginia; Kentucky; On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank is seeking a Customer Service Representative for the Greenup, KY location. This on-site, part-time role supports customers in person and via phone, handling deposits, withdrawals, transfers, and inquiries while guiding customers to self-service options.

Ideal candidates have a high school diploma or equivalent; college degree is a plus. Strong communication, problem-solving, and computer skills are essential for success in a fast-paced banking environment.

Qualifications

• Provide excellent customer service and resolve inquiries promptly.
• Represent the bank professionally as the first point of contact.
• Identify customer needs and promote appropriate banking products.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Adaptability

Education

High school diploma or equivalent

College degree preferred

Tools

Banking software

Online banking systems

Job description

City National Bank is seeking a Customer Service Representative for the Greenup, KY location. This on-site, part-time role supports customers in person and via phone, handling deposits, withdrawals, transfers, and inquiries while guiding customers to self-service options.

Ideal candidates have a high school diploma or equivalent; college degree is a plus. Strong communication, problem-solving, and computer skills are essential for success in a fast-paced banking environment.