Banking Customer Service Advocate - Growth & Benefits

City National Bank; Versailles (KY); On-site; USD 21,000 - 30,000; Full time

Job summary

City National Bank in Kentucky is seeking a Customer Service Representative to join our on-site team. You will be the first point of contact for customers, delivering friendly, accurate support and guiding them to the right banking solutions.

With a focus on exceptional service, you will process transactions, educate customers on self-service options, and collaborate with colleagues to resolve inquiries promptly. A high school diploma is required, with banking experience a plus.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience in banking is a plus.
• Excellent communication skills, verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Professional demeanor and ability to build rapport with customers.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank professionally.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Customer service

Communication

Problem solving

Banking software

Education

High school diploma or equivalent

College degree preferred

Tools

Banking software

Job description

City National Bank in Kentucky is seeking a Customer Service Representative to join our on-site team. You will be the first point of contact for customers, delivering friendly, accurate support and guiding them to the right banking solutions.

With a focus on exceptional service, you will process transactions, educate customers on self-service options, and collaborate with colleagues to resolve inquiries promptly. A high school diploma is required, with banking experience a plus.