On-site AV Operations Supervisor

Hargrove, Inc.; Atlanta (GA); On-site; USD 26,000 - 34,000; Full time

Job summary

Encore Global is seeking an Operations Supervisor to lead floor operations with a focus on customer service, staff leadership, and development. You will directly supervise the technical team to ensure operational efficiencies and high client satisfaction on site.

The role reports to the DET, DOO, or Operations Manager. Candidates should have strong AV experience, leadership skills, and a commitment to safety and service excellence. This is an on-site, full-time position at a venue.

Qualifications

• Bachelor's degree preferred.
• 3–5 years customer service or hospitality experience preferred.
• 3–5 years of audio-visual experience required.
• External applicants must meet training and certification requirements within 60 days.

Responsibilities

• Organize daily floor activities to ensure timely setup, refresh, and removal of equipment.
• Direct workflow of technicians and suggest operational improvements to venue management and Workforce.
• Ensure flowsheets are updated and properly completed; maintain clear communications for event management.
• Provide on-site guest service, monitor events, and ensure equipment operates correctly.
• Lead training for technicians on floor activities and venue standards; mentor new hires.

Skills

Customer service

Audio-visual experience

Technical theory

Problem solving

Team leadership

Driver's license

Safety awareness

Education

Bachelor's degree preferred

Tools

Audio-visual equipment

Job description

Encore Global is seeking an Operations Supervisor to lead floor operations with a focus on customer service, staff leadership, and development. You will directly supervise the technical team to ensure operational efficiencies and high client satisfaction on site.

The role reports to the DET, DOO, or Operations Manager. Candidates should have strong AV experience, leadership skills, and a commitment to safety and service excellence. This is an on-site, full-time position at a venue.