On-Site Event Operations Lead | AV Tech & Team Mentor

Hargrove, Inc.; Orlando (FL); Vor Ort; USD 26.000 - 34.000; Vollzeit

Zusammenfassung

Encore Global in Orlando, FL is seeking an Operations Supervisor to lead floor operations, focus on customer service, and guide the technical team for events. The role may involve venue admin duties and supporting onsite operations for career development. Reports to the DET, DOO, or Operations Manager.

The position requires AV experience, a customer-service mindset, and the ability to lift and manage equipment in a fast-paced venue environment.

Qualifikationen

• Bachelor's degree preferred.
• 3-5 years of customer service or hospitality experience preferred.
• 3-5 years of audio-visual experience required.
• External applicants must meet all training/certification requirements within 60 days.
• Knowledge of technical theory and advanced problem-solving is expected.

Aufgaben

• Organizes daily floor activities for timely setup, refresh, and removal of equipment.
• Directs technicians' workflow and suggests operational efficiencies to venue management.
• Ensures flowsheets are updated and communications for event management are coordinated.
• Implements on-site customer service standards and maintains client relations.
• Assists in training technicians and mentoring new hires in operational standards.

Kenntnisse

Customer service

Hospitality

Leadership

Audio-visual experience

Ausbildung

Bachelor's degree

Jobbeschreibung

Encore Global in Orlando, FL is seeking an Operations Supervisor to lead floor operations, focus on customer service, and guide the technical team for events. The role may involve venue admin duties and supporting onsite operations for career development. Reports to the DET, DOO, or Operations Manager.

The position requires AV experience, a customer-service mindset, and the ability to lift and manage equipment in a fast-paced venue environment.