AV Event Operations Lead – On-Site Tech & Team Mentor

Encore; Carmel-by-the-Sea (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Encore is seeking an Operations Supervisor to lead floor operations, focusing on customer service, staff leadership, and AV equipment management. You will oversee the technical team to ensure efficient operations and high guest satisfaction, while supporting venue administration and staff development.

The role requires strong communication, problem-solving and compliance with safety procedures. Excellent guest relations and mentoring capabilities are essential for success in this position.

Qualifications

• Bachelor’s degree preferred.
• 3-5 years of customer service or hospitality experience preferred.
• 3-5 years of audio-visual experience required.
• External applicants must meet/train all requirements within 60 days of start.
• Internal applicants must meet training & certification requirements as per internal program.
• Must possess a valid driver’s license for roles potentially operating company vehicles.
• Must be able to lift 50 lbs.

Responsibilities

• Organizes daily floor activities for setup, refresh and removal of equipment.
• Directs technicians' workflow and suggests operational efficiencies.
• Ensure flowsheets are updated and accurate.
• Coordinate communications for event management.
• Attend venue meetings as needed.
• Provide excellent customer service and uphold Encore standards.
• Assist in training technicians and mentor new hires.
• Oversee intermediate AV setup, operation and breakdown; troubleshoot issues.

Skills

Customer service

Hospitality

Team leadership

Problem solving

Communication

Safety awareness

Education

Bachelor’s degree preferred

Tools

Audio-visual equipment

Job description

Encore is seeking an Operations Supervisor to lead floor operations, focusing on customer service, staff leadership, and AV equipment management. You will oversee the technical team to ensure efficient operations and high guest satisfaction, while supporting venue administration and staff development.

The role requires strong communication, problem-solving and compliance with safety procedures. Excellent guest relations and mentoring capabilities are essential for success in this position.