On-Site AV Event Technician — Elevate Guest Experiences

Encore; Philadelphia (Philadelphia County); On-site; USD 32,000 - 52,000; Full time

Job summary

Encore in Philadelphia seeks an AV Technician to set up and operate basic/small-scale audiovisual systems in a hospitality setting, ensuring guest satisfaction. The role reports to an Operations Manager, Operations Director or Director, Event Technology.

Responsibilities include equipment setup/breakdown, customer service, troubleshooting, and accurate paperwork. A valid driver’s license and ability to lift 50 lbs are required.

Qualifications

• High School Diploma required; Associate’s degree preferred.
• Must complete all training and certifications within 60 days of start date.
• Internal applicants must meet training and certification requirements as determined by Encore’s program.
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio-visual experience or equivalent in an educational environment is preferred.
• A valid driver’s license is required for team members that may operate company vehicles.
• Additional DOT requirements may need to be met if applicable.
• Must be able to lift 50 lbs.

Responsibilities

• Set up, operate, and breakdown basic audiovisual equipment to ensure a flawless event.
• Strive to exceed guest and client expectations through effective communication and service.
• Troubleshoot and resolve equipment or software issues promptly.
• Follow company processes, complete systems entry and paperwork accurately.
• Coordinate with clients and vendors to finalize orders and invoices.

Skills

Customer service experience

Hospitality experience

Audio-visual experience

Education

High School Diploma

Associate’s degree

Tools

Navigator

Job description

Encore in Philadelphia seeks an AV Technician to set up and operate basic/small-scale audiovisual systems in a hospitality setting, ensuring guest satisfaction. The role reports to an Operations Manager, Operations Director or Director, Event Technology.

Responsibilities include equipment setup/breakdown, customer service, troubleshooting, and accurate paperwork. A valid driver’s license and ability to lift 50 lbs are required.