Onsite AV Technician for Hospitality Events

Encore; Des Moines (IA); On-site; USD 19,286 - 24,796; Full time

Job summary

Encore is seeking a Technician to set up and operate basic audiovisual systems in a hospitality environment, ensuring complete customer satisfaction. The role reports to an Operations Manager or Director, Event Technology and requires on-site presence within a hotel/convention setting.

Responsibilities include equipment operation, client interaction, and adherence to company processes. The position emphasizes safety, reliability, and collaboration with internal teams and external vendors.

Qualifications

• High School Diploma required; Associate’s degree preferred.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio-visual experience or equivalent in an educational environment preferred.
• Valid driver’s license required for team members that may operate company vehicles.

Responsibilities

• Sets up, operates, and breaks down basic audiovisual equipment to ensure flawless events.
• Delivers strong customer service and maintains positive client relations on site.
• Troubleshoots basic equipment and software issues and follows standard operating procedures.
• Completes system entry and paperwork accurately and coordinates with staff and vendors.

Education

High School Diploma

Associate’s degree

Tools

Navigator

Job description

Encore is seeking a Technician to set up and operate basic audiovisual systems in a hospitality environment, ensuring complete customer satisfaction. The role reports to an Operations Manager or Director, Event Technology and requires on-site presence within a hotel/convention setting.

Responsibilities include equipment operation, client interaction, and adherence to company processes. The position emphasizes safety, reliability, and collaboration with internal teams and external vendors.