On-Site Assistant General Manager — Guest Experience & Operations

Gold Media Tech, LLC

Miami (FL)

Hybrid

USD 70,000 - 100,000

Full time

7 days ago

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Job summary

Gold Media Tech, LLC in Miami's Coconut Grove seeks an experienced Assistant General Manager to lead daily hotel operations on-site, ensuring service excellence and strict adherence to SOPs. You will supervise front desk, housekeeping, and maintenance coordination, own guest satisfaction, and collaborate with leadership to drive occupancy and KPIs in a fast-paced, metrics-driven environment.

This role requires hands-on leadership, clear accountability, and a passion for delivering personalized

Qualifications

Minimum 3 years in hotel operations or rooms division leadership.
Proven experience supervising cross-functional teams (front desk, housekeeping, maintenance).
Strong guest escalation management and problem resolution under pressure.
Proficient in Opera, Mews, or equivalent PMS; Notion experience a plus.
Fully proficient in English.

Responsibilities

Oversee daily floor operations across all departments and act as on-site decision-maker.
Own in-stay guest satisfaction by resolving escalations promptly and documenting follow-ups.
Supervise front desk and housekeeping, manage shifts and daily briefings.
Ensure SOPs are followed and accountability tracked.
Coordinate with Chief of Engineering on maintenance and conduct room inspections.
Prepare daily ops summaries including occupancy, turnaround, and guest feedback.
Identify and flag operational risks before they impact guests.
Ensure every shift closes with zero unresolved critical issues.