Front Office Leader: Guest Experience & Team Growth

Hospitality America; Miami (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Medical benefits coverage

Paid holidays and vacation time

401k retirement plan

Growth opportunities

Job summary

Hampton Inn Coconut Grove hotel in Miami is seeking a Front Office Manager to lead the daily front desk operations, train and mentor staff, and ensure superb guest experiences through friendly, efficient service.

You will implement processes, manage guest requests, and coordinate with other departments while developing the front desk team to sustain PEACH values—Passionate, Excellence, Adaptable, Community, Humble—and supporting a competitive benefits package.

Qualifications

• Familiarity with hotel operations, including check-in/check-out procedures.
• 1-2 years of customer service leadership preferred.
• Exceptional verbal and written communication skills.
• Ability to handle multiple responsibilities simultaneously.
• Ability to cultivate a productive team that embodies PEACH.
• Ability to work in a fast-paced, dynamic environment.

Responsibilities

• Lead the daily front desk operations and empower staff to deliver superior check-in/check-out experiences.
• Resolve guest issues with win/win solutions and coach staff to do the same.
• Implement processes that meet or exceed guest satisfaction measures.
• Ensure front desk staff are trained in policies, brand requirements, and service standards.
• Recruit, mentor, and develop front desk staff to perform at their best.
• Provide regular development opportunities to strengthen leadership.
• Oversee cash, vouchers, inventories, and receivables controls.
• Produce accurate financial reports in a timely manner.
• Maintain accurate personnel files and compliance with laws.

Skills

Front desk leadership

Verbal communication

Written communication

Team leadership

Customer service

Job description

Hampton Inn Coconut Grove hotel in Miami is seeking a Front Office Manager to lead the daily front desk operations, train and mentor staff, and ensure superb guest experiences through friendly, efficient service.

You will implement processes, manage guest requests, and coordinate with other departments while developing the front desk team to sustain PEACH values—Passionate, Excellence, Adaptable, Community, Humble—and supporting a competitive benefits package.