Hotel General Manager: Guest Experience & Operations Leader

Think Hospitality; Miami Beach (FL); On-site; USD 110,000 - 180,000; Full time

Job summary

Think Hospitality in Miami Beach, FL seeks an experienced operations leader to manage day-to-day hotel activities, guest services, front desk, accommodation, maintenance, and BOH areas. You will drive profitability, budgeting, staff training, and cross-department collaboration while upholding high service standards.

The role requires proactive leadership, strong English communication, and flexibility to work days, evenings, and weekends in a fast-paced setting.

Qualifications

• Excellent communication, interpersonal, and organization skills.
• Must be able to carry 10 lbs.
• Commitment to superior customer service and excellent customer service skills.
• Consistent record of meeting sales, customer service and operations objectives.
• Proven ability to influence a team and achieve results.
• Flexibility and creative problem-solving ability.
• Strong initiative and self-motivation.
• Fluency in job related English both verbal and non-verbal.
• An appreciation and respect for the diversity of all individuals in the workplace.
• Ability to handle pressure and work in a fast paced environment.
• Excellent management and leadership skills.
• Must be able to work days, evenings, and weekends as necessary.

Responsibilities

• Set, monitor and maintain all standards within the main areas of responsibility.
• Conduct a weekly walk through with Engineer and Accommodation Manager, Front Office Manager and Housekeeping manager and report any work to be carried out.
• Have a room quality audit in place in conjunction with the accommodation manager
• Have a weekly CRM system meeting and produce weekly reports on this for use in planning meeting.
• Work closely with the third party operators and vendors of the hotel.
• Ensure correct staffing levels in all areas of responsibility within budgetary guidelines and plan for peaks and troughs.

Skills

Communication

Leadership

Customer Service

Operations Management

Budgeting

Staff Training

Vendor Management

Job description

Think Hospitality in Miami Beach, FL seeks an experienced operations leader to manage day-to-day hotel activities, guest services, front desk, accommodation, maintenance, and BOH areas. You will drive profitability, budgeting, staff training, and cross-department collaboration while upholding high service standards.

The role requires proactive leadership, strong English communication, and flexibility to work days, evenings, and weekends in a fast-paced setting.