Hotel Operations & Guest Experience Leader

Mr. C Miami Coconut Grove; Miami (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

Mr. C Miami Coconut Grove is seeking a General Manager to oversee hotel and food and beverage standards, lead multiple departments, and drive guest satisfaction.

You will analyze performance, implement improvements, and uphold the company culture of Service, Simplicity, Purity, and Freedom. With seven to ten years in hotel management, you will build strong relationships with owners, managers, and guests, ensure operations run smoothly day and night, and maintain profitability through strategic

Qualifications

• 7–10 years of hotel management experience
• Proven leadership and guest-service focus
• Familiarity with hotel operations and standards
• Ability to build relationships with owners, managers, and guests
• Knowledge of MS Office and hotel management software (PMS)

Responsibilities

• Foster and maintain guest relationships to enhance satisfaction
• Oversee daily hotel operations across departments
• Analyze business performance and drive growth and profitability
• Maintain relationships with property managers, owners, and stakeholders
• Ensure adherence to hotel standards of excellence
• Address operational issues day and night to ensure smooth running
• Lead the team to reflect Mr. C’s culture and mission
• Monitor guest feedback and drive loyalty initiatives
• Manage hotel budget, expenses, and revenue control
• Represent the hotel at industry events and networking functions

Skills

Leadership

Customer service

Decision-making

Problem-solving

Multi-tasking

Attention to detail

English fluency

Team management

Education

Bachelor's degree in Business Administration/Hotel Management

Tools

MS Office

PMS (hotel management software)

Job description

Mr. C Miami Coconut Grove is seeking a General Manager to oversee hotel and food and beverage standards, lead multiple departments, and drive guest satisfaction.

You will analyze performance, implement improvements, and uphold the company culture of Service, Simplicity, Purity, and Freedom. With seven to ten years in hotel management, you will build strong relationships with owners, managers, and guests, ensure operations run smoothly day and night, and maintain profitability through strategic