Front Office Assistant Director — Guest Experience

Highgate; Miami (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan with employer matching

Job summary

Highgate Hotels is seeking an Assistant Director of Front Office to lead daily Front Office operations in Miami and ensure outstanding guest service. You will oversee staffing, scheduling, cash handling, and collaboration with other departments to maximize revenue and guest satisfaction.

The role requires supervisory experience, strong communication, and the ability to multitask in a fast-paced environment.

Qualifications

• At least 5 years of progressive hotel front office experience.
• Supervisory experience required.
• Proficient in Windows, spreadsheets and word processing.
• Valid driver’s license from the applicable state.
• Long hours sometimes required; ability to work flexible shifts.
• Strong communication and multitasking capabilities.

Responsibilities

• Respond to guests' requests and complaints at the Front Desk; ensure satisfaction.
• Coach and discipline Guest Services staff per SOPs.
• Conduct Guest Services interviews and hiring procedures.
• Develop staff morale and training; manage productivity.
• Maximize room revenue; monitor status and house count; review reports.
• Attend daily/monthly Rooms Merchandizing meetings and MOD coverage.
• Prepare schedules and payroll data; ensure timely submissions.
• Ensure accurate cash handling and adherence to policies.
• Coordinate with departments to uphold service standards and SOPs.

Skills

Guest services

Supervisory experience

Windows proficiency

Driver's license

Multitasking

Communication skills

Tools

Windows

Spreadsheets

Word processing

Job description

Highgate Hotels is seeking an Assistant Director of Front Office to lead daily Front Office operations in Miami and ensure outstanding guest service. You will oversee staffing, scheduling, cash handling, and collaboration with other departments to maximize revenue and guest satisfaction.

The role requires supervisory experience, strong communication, and the ability to multitask in a fast-paced environment.