Hotel Operations & Guest Experience Leader

Mrchotels; Miami (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

Mr. C hospitality is seeking a General Manager in Miami to uphold luxury hotel and F&B standards, drive guest satisfaction, and lead every department to deliver exceptional service.

You will analyze performance, develop growth strategies, manage budgets, and maintain strong relationships with owners, managers, and guests while embodying the company's Service, Simplicity, Purity, and Freedom pillars. The role requires 7–10 years in hotel management, fluency in English, and leadership excellence;

Qualifications

• Fluency in English and ability to work in a multilingual environment.
• Deep knowledge of hotel management practices and relevant laws.
• Proficiency with MS Office; familiarity with PMS is advantageous.
• Strong customer service mindset and business acumen.
• Proven decision-making and problem-solving abilities.
• Ability to multitask and work under pressure.
• Excellent leadership with attention to detail.
• Bachelor’s degree in Business Administration, Hotel/Hospitality Management or related field.
• 7–10 years of hotel management experience.
• Neat appearance aligned with Mr. C standards.

Responsibilities

• Foster and maintain strong guest relationships to boost satisfaction and loyalty.
• Oversee daily hotel operations across departments and identify improvement areas.
• Analyze performance and develop strategies for growth and profitability.
• Maintain relationships with property managers, owners, and stakeholders.
• Ensure adherence to hotel standards of excellence in operations.
• Address operational issues day and night; ensure equipment and systems function.
• Align team with Mr. C culture and mission.
• Deliver exceptional guest service by addressing needs and feedback promptly.
• Develop and implement strategies to enhance guest satisfaction.
• Monitor guest experiences and resolve issues during stays.
• Oversee budget, monitor expenses and revenue; implement cost controls.
• Manage online presence, including website and social media.
• Prepare performance reports (occupancy, revenue, guest satisfaction).
• Handle admin tasks: supplies and vendor relationships.
• Represent the hotel at industry events.
• Stay informed about industry trends and best practices.
• Lead and develop staff to maintain a positive work environment.

Skills

Fluent English

MS Office

Hospitality leadership

Customer service mindset

Decision-making

Multi-tasking

Attention to detail

Education

Bachelor's degree in Business Administration/Hotel Management

Tools

PMS software

Hotel management software

Job description

Mr. C hospitality is seeking a General Manager in Miami to uphold luxury hotel and F&B standards, drive guest satisfaction, and lead every department to deliver exceptional service.

You will analyze performance, develop growth strategies, manage budgets, and maintain strong relationships with owners, managers, and guests while embodying the company's Service, Simplicity, Purity, and Freedom pillars. The role requires 7–10 years in hotel management, fluency in English, and leadership excellence;