On-Site Agent Experience Concierge

Compass, Inc.; Pennsylvania; On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Participation in incentive programs

Paid vacation, holidays, sick time, p.

medical, tele-health, dental andvision

401(k) plan

FSAs

Commuter program

Life and disability insurance

Maven

Carrot

UrbanSitter

Employee Assistance Program

pet insurance

Job summary

Compass, Inc. in Wayne, PA is seeking an Agent Experience Coordinator who will be the face of the office, greet guests, manage mail, set up events, and ensure the office reflects Compass standards while supporting a small portfolio of customers with training and marketing requests.

You will collaborate with the agent experience team on onboarding, technology support, and program adoption. You will provide 1:1 training, assist with marketing collateral, coordinate with other departments, and help

Qualifications

• 1–2 years of experience in customer service, office management, hospitality, or operations.
• Experience in real estate is a plus.
• Experience with enterprise technology (Zendesk, Salesforce, Confluence) is a plus.
• Strong listening, communication, and problem-solving skills.
• Detail-oriented, highly organized, and able to work in the office during standard hours.
• Able to lift up to 25 lbs.

Responsibilities

• Serve as the face of the office, welcome guests, manage mail, setup events, and maintain office appearance and supplies.
• Manage a small customer portfolio, field questions, and resolve issues via calls, emails, and in-person meetings.
• Support onboarding and provide 1:1 training on Compass technology and programs.
• Collaborate with the National Onboarding team on onboarding processes for new customers.
• Provide basic marketing support by creating collateral from templates and liaising with marketing for complex requests.
• Work with other teams to address agent questions and gather feedback.
• Answer basic tech questions related to devices, conference rooms, and enterprise systems.
• Provide ad hoc administrative support such as meeting prep, data entry, and office communications.
• Be a culture carrier, promoting a positive approach to change.

Skills

Customer service experience

Office management

Real estate knowledge

Zendesk experience

Salesforce experience

Confluence experience

Active listening

Verbal communication

Attention to detail

Organization

Physical ability to lift 25 lbs

Tools

Zendesk

Salesforce

Confluence

Job description

Compass, Inc. in Wayne, PA is seeking an Agent Experience Coordinator who will be the face of the office, greet guests, manage mail, set up events, and ensure the office reflects Compass standards while supporting a small portfolio of customers with training and marketing requests.

You will collaborate with the agent experience team on onboarding, technology support, and program adoption. You will provide 1:1 training, assist with marketing collateral, coordinate with other departments, and help