Agent Experience Concierge

Compass; New York (NY); On-site; USD 39,000 - 40,000; Full time

Benefits offered by this job

Bonus potential

RSUs

Medical benefits

Dental & vision

401(k)

Commuter program

Paid time off

Parental leave

Job summary

Compass at 110 Fifth Avenue in New York City seeks an Agent Experience Coordinator to be the first point of contact for visitors and staff. You will oversee daily office operations, maintain standards, and ensure a welcoming, organized environment that supports agents and customers.

You will assist with onboarding, training on Compass tools, marketing requests, and collaboration with the agent experience team to deliver a world-class experience.

Qualifications

• 1-2 years of experience in customer service, office management, hospitality, or operations.
• Previous experience in real estate a plus.
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus.

Responsibilities

• Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues.
• Manage a small portfolio of customers directly by fielding questions and resolving issues via phone calls, emails, and in-person meetings.
• Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support.
• Partner with the National Onboarding team on facilitation of onboarding processes for new customers.
• Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests.
• Work collaboratively with other team members and departments to champion agent questions and feedback.
• Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.
• Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications.
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change.

Skills

Customer service

Office management

Hospitality

Operations

Real estate

Zendesk

Salesforce

Confluence

Active listening

Communication

Problem solving

Attention to detail

Tools

Zendesk

Salesforce

Confluence

Job description

Compass at 110 Fifth Avenue in New York City seeks an Agent Experience Coordinator to be the first point of contact for visitors and staff. You will oversee daily office operations, maintain standards, and ensure a welcoming, organized environment that supports agents and customers.

You will assist with onboarding, training on Compass tools, marketing requests, and collaboration with the agent experience team to deliver a world-class experience.