On-Site Account Operations Specialist II: Vehicle Logistics

Cox Enterprises; Birmingham (AL); Vor Ort; USD 28.000 - 41.000; Vollzeit

Benefits dieser Stelle

Paid time off

Seven paid holidays per year

Bereavement leave

Voting leave

Jury duty leave

Volunteer time off

Military leave

Parental leave

Zusammenfassung

Cox Automotive - USA is seeking an Account Operations Specialist II to manage key account relationships and ensure customer requirements are met. This day-shift role involves reviewing condition reports, auditing vehicle repairs, and coordinating with Lot Operations to move vehicles to shops for timely reconditioning.

Ideal candidates bring a high school diploma or equivalent and several years of related experience, plus strong communication and organizational skills to deliver exceptional

Qualifikationen

• High School Diploma/GED plus 3 years of related work experience, OR any degree or certification above a HS Diploma/GED plus 1 year of related work experience, OR 5 years of related work experience.
• Safe drivers needed; valid driver's license required.
• Ability to drive vehicles with standard and automatic transmission.
• Satisfactory computer skills and the ability to utilize a portable terminal or similar device.

Aufgaben

• Manage account relationships, maintaining effective communications and ensuring customer requirements are met.
• Review and update condition report; approve and audit vehicle repair report.
• Walk vehicles with account representative and make recommendations for reconditioning to increase vehicle value.
• Respond to customer inquiries relating to vehicles. Provide quality service and assist in resolving problems.
• Coordinate with Lot Operations and Recon to move vehicles to shops and ensure timely reconditioning.
• Prepare sale vehicle run process including run order, scheduling, and notices to customers.
• Work with lot operations to ensure proper scanning and organization of account vehicles.
• Review vehicles in sale lineup, locate missing vehicles, and prep for sale.

Kenntnisse

Customer service

Communication

Organizational skills

Driver's license

Sales support

Ausbildung

High School Diploma / GED + 3 years related experience

Any degree or certification above HS Diploma/GED + 1 year related experience

5 years related work experience

Jobbeschreibung

Cox Automotive - USA is seeking an Account Operations Specialist II to manage key account relationships and ensure customer requirements are met. This day-shift role involves reviewing condition reports, auditing vehicle repairs, and coordinating with Lot Operations to move vehicles to shops for timely reconditioning.

Ideal candidates bring a high school diploma or equivalent and several years of related experience, plus strong communication and organizational skills to deliver exceptional