Field Vehicle & Account Operations Specialist

Cox Automotive Inc.; Belcamp (MD); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Seven paid holidays per year

Bereavement leave

Job summary

Cox Automotive Inc. is seeking a customer-focused professional to act as the primary liaison for client issues across automotive accounts.

You will coordinate vehicle reconditioning activities, inspect and document vehicle condition, and communicate with auction teams to ensure smooth inventory movement. The role requires 2-3+ years in the automotive field, a high school diploma, and strong communication skills.

Qualifications

• 2-3+ years experience, min 2 years in automotive industry.
• High School Diploma or equivalent required.
• Prior experience in vehicle reconditioning and/or auto body knowledge.
• Ability to work with minimal supervision and handle multiple tasks.
• Strong interpersonal skills and professional conduct.
• Valid Driver's License and safe driving record required.

Responsibilities

• Serve as primary contact for resolving client issues across accounts with varying complexity.
• Provide exceptional customer service addressing vehicle condition inquiries and discrepancies.
• Coordinate sale vehicle run processes and communicate with auction departments for inventory flow.
• Prepare reconditioning estimates, coordinate services, and document condition reports and imaging audits.
• Demonstrate knowledge of condition reports and vehicle inspection processes (paint, body repairs, etc.).
• Educate clients on auction processes and upsell Cox Automotive products as needed.
• Prioritize tasks, maintain professionalism, and resolve client issues promptly and effectively.
• Coordinate redemptions, ensure proper documentation, and adhere to PII policies.
• Maintain adherence to Cox standards for reconditioning quality and accuracy.
• Operate with familiarity of NAAA guidelines for vehicle announcements and branding.

Skills

Self-starter

Multi-tasking

Teamwork

Verbal communication

Written communication

Valid driver's license

Vehicle handling knowledge

Education

High School Diploma or equivalent

Tools

Microsoft Office (Outlook)

Excel

Job description

Cox Automotive Inc. is seeking a customer-focused professional to act as the primary liaison for client issues across automotive accounts.

You will coordinate vehicle reconditioning activities, inspect and document vehicle condition, and communicate with auction teams to ensure smooth inventory movement. The role requires 2-3+ years in the automotive field, a high school diploma, and strong communication skills.