Customer Experience Specialist - Retail Floor

Goodwill Industries of Middle Tennessee, Inc.; Madison (WI); Hybrid; USD 17,000 - 22,000; Part time

Benefits offered by this job

Health and Prescription Insurance

403(b) Retirement Plan

Paid Vacation

Holiday

Paid Sick Leave

Paid Bereavement Leave

Employee Assistance Program

Job summary

Goodwill Industries of Middle Tennessee, Inc. in Madison, TN is seeking a part-time Retail Sales Floor Associate to help maintain a clean, organized, and welcoming store environment.

You will greet customers, assist with locating products, handle basic POS transactions, and ensure accurate pricing and signage. The role emphasizes teamwork, safety, and adherence to store policies while supporting opening/closing routines and backroom tasks as needed.

Qualifications

• High School Diploma or equivalent preferred.
• Prior retail, customer service, or production experience preferred.
• Bilingual language skills are preferred.
• Experience operating a point-of-sale system or handling cash transactions preferred.
• Ability to stand, walk, bend, and lift as required in a retail environment.

Responsibilities

• Provide a world-class shopper experience by greeting, respecting, engaging, assisting, and thanking every shopper.
• Accurately process point-of-sale transactions and support front-end flow.
• Support store readiness through recovery, replenishment, and presentation adherence.
• Maintain cleanliness and safety across shopper-facing areas including registers and aisles.
• Assist shoppers with questions, product location, fitting rooms, and checkout needs.

Skills

Customer service

Communication

Cash handling

Merchandising

Bilingual

Education

High School Diploma or equivalent

Tools

Point-of-sale system

Job description

Goodwill Industries of Middle Tennessee, Inc. in Madison, TN is seeking a part-time Retail Sales Floor Associate to help maintain a clean, organized, and welcoming store environment.

You will greet customers, assist with locating products, handle basic POS transactions, and ensure accurate pricing and signage. The role emphasizes teamwork, safety, and adherence to store policies while supporting opening/closing routines and backroom tasks as needed.