On-Field Team Captain: Lead & Elevate Customer Experience

Dick's Sporting Goods; Corona (CA); On-site; USD 53,000 - 67,000; Full time

Benefits offered by this job

Benefits package

Job summary

DICK'S Sporting Goods is hiring a Team Captain of On Field Operations to lead execution on the sales floor, coach teammates, and deliver an athlete-first shopping experience. This role emphasizes merchandising, pricing, and exceptional customer service across all customer-facing areas.

You will oversee daily operations, build a strong team, and ensure adherence to store policies while driving performance and payroll alignment.

Qualifications

• High School Diploma or Equivalent is required.
• 1-3 years of experience in retail or customer-facing roles.
• Previous people leadership experience preferred.

Responsibilities

• Deliver outstanding athlete experiences by providing product information and maintaining merchandising standards.
• Develop and support 30-60-90 day plans to align with business priorities.
• Lead scheduling, staffing, and store operations to ensure smooth daily execution.
• Coach and develop teammates; manage performance and recognition.
• Enforce safety, loss prevention, and store policies.

Skills

Customer service

Leadership

Communication

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods is hiring a Team Captain of On Field Operations to lead execution on the sales floor, coach teammates, and deliver an athlete-first shopping experience. This role emphasizes merchandising, pricing, and exceptional customer service across all customer-facing areas.

You will oversee daily operations, build a strong team, and ensure adherence to store policies while driving performance and payroll alignment.