Field Operations Captain: Lead Team & Athlete Experience

DICK'S Sporting Goods; Madison (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

DICK'S Sporting Goods is seeking a Team Captain of On Field Operations to lead execution across the sales floor, coaching teammates, and delivering an athlete-first shopping experience. You will manage priorities, schedule staff, and ensure merchandising standards while driving customer satisfaction on the floor.

The role emphasizes leadership, accountability, and collaboration to maintain a high-energy, precise store environment that supports both athletes and teammates alike.

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of experience.
• Previous retail/customer-facing experience required.
• Previous people leadership experience preferred.

Responsibilities

• Lead execution on the sales floor with merchandising, pricing, and athlete experience.
• Help develop short/medium-term plans to support department priorities and budgets.
• Manage schedules and workload to meet goals and payroll needs.
• Build and coach a strong team, with hiring, onboarding, and development responsibilities.
• Enforce policies on safety, loss prevention, and standard operating procedures.

Skills

Customer service

Leadership

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods is seeking a Team Captain of On Field Operations to lead execution across the sales floor, coaching teammates, and delivering an athlete-first shopping experience. You will manage priorities, schedule staff, and ensure merchandising standards while driving customer satisfaction on the floor.

The role emphasizes leadership, accountability, and collaboration to maintain a high-energy, precise store environment that supports both athletes and teammates alike.