On-Field Operations Lead — Athlete Experience

DICK'S Sporting Goods, Inc.; Grand Rapids (MI); On-site; USD 36,000 - 60,000; Full time

Job summary

DICK’S Sporting Goods in Grand Rapids, MI is seeking a Team Captain of On Field Operations to lead the floor, coach teammates, and deliver an athlete-first shopping experience. You will supervise daily tasks, adjust plans, and ensure accurate merchandising, pricing, and customer service.

You’ll collaborate with store leadership to execute 30-60-90 day plans, hire and develop teammates, and maintain safe, compliant operations while driving sales and guest satisfaction.

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of experience.
• Previous retail/customer-facing experience required.
• Previous people leadership experience preferred

Responsibilities

• Deliver outstanding athlete experiences by providing clear, accurate, and knowledgeable information about products and assortment.
• Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, replenishment standards, etc.
• Promote and lead company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
• Together with the SM and ASM, contribute to the development of 30-60-90 day plans to support business priorities for assigned department(s).
• Help establish working plans related to operational initiatives, staffing, hiring needs, operational and merchandising sets, etc. in accordance with established budgets and financial goals.
• Execute plans and make adjustments as needed throughout plan duration using independent judgment and analysis of plan effectiveness.
• When sole leader in building, act as Head Coach and perform general store oversight including opening and closing procedures, Front End and Cash Office functions, teammate supervision, etc.
• Daily/weekly, communicate departmental goals and plans to direct reports and assign workload based on skill levels to maximize efficiencies.
• Monitor progress against plans and changes to store goals and pivot accordingly to ensure uninterrupted operations and athlete support while still meeting payroll and financial goals.
• Includes developing effective schedules for direct reports and making adjustments as needed to meet athlete traffic demands while also ensuring successful completion of operational and merchandising initiatives.
• Build and lead a strong, effective team that successfully delivers positive athlete experiences.
• Includes taking the lead on sourcing, interviewing, hiring, onboarding, and retaining appropriate number of direct reports in area(s) of oversight.
• Ensure all teammates are properly trained and provide coaching, feedback, development, recognition, and motivation throughout teammate lifecycle.
• Also responsible for performance management, including annual reviews and promotional recommendations, and for holding teammates accountable for compliance with policies and procedures, including termination recommendations.
• Create a store environment where everyone, both teammates and athletes, are always welcome and treated with respect.
• Adhere to and enforce established policies and procedures related to safety, loss prevention and standard operating procedures, as well as to laws/guidelines of external governing entities.
• Hold teammates who fail to meet or comply with expectations accountable.

Education

High School Diploma or Equivalent

Job description

DICK’S Sporting Goods in Grand Rapids, MI is seeking a Team Captain of On Field Operations to lead the floor, coach teammates, and deliver an athlete-first shopping experience. You will supervise daily tasks, adjust plans, and ensure accurate merchandising, pricing, and customer service.

You’ll collaborate with store leadership to execute 30-60-90 day plans, hire and develop teammates, and maintain safe, compliant operations while driving sales and guest satisfaction.