Mac & PC IT Support Specialist – Campus Tech Help

Talentify; Biddeford (ME); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health and dental options

Retirement plan match

Paid time off + holidays

Educational benefits: tuition waiver

Job summary

University of New England is seeking a Technology Support Specialist to maintain and support a Mac and PC environment across two campuses. The role emphasizes customer service, strong communication, and technical ability in resolving hardware and software issues on Windows and macOS.

The successful candidate will work with UNE's IT teams to provide frontline help via phone, email, walk-up, and on-site support to the university community, on a friendly and collaborative campus environment.

Qualifications

• Support Mac and PC environments with imaging and troubleshooting.
• Provide frontline technical assistance with strong customer service.
• Collaborate with campus IT teams to support two campuses.

Responsibilities

• Respond to user inquiries via phone, email, walk-up or in person.
• Maintain and image laptops and desktops.
• Troubleshoot hardware and software issues on Windows and macOS.
• Support the University community in an enterprise IT environment.

Skills

Mac OS

Windows OS

Hardware troubleshooting

Software troubleshooting

Imaging laptops/desktops

Customer service

Communication

Tools

Enterprise IT environment

Job description

University of New England is seeking a Technology Support Specialist to maintain and support a Mac and PC environment across two campuses. The role emphasizes customer service, strong communication, and technical ability in resolving hardware and software issues on Windows and macOS.

The successful candidate will work with UNE's IT teams to provide frontline help via phone, email, walk-up, and on-site support to the university community, on a friendly and collaborative campus environment.