Information Technology Specialists

University of Utah; Salt Lake City (UT); On-site; USD 50,000 - 61,000; Full time

Job summary

The University of Utah invites applications for an Information Technology Specialist on campus in Salt Lake City. This full-time, 40-hour-per-week role provides desktop, Windows and Mac support, peripherals, printers and network connectivity, with on-call duties after hours and on weekends in a highly professional environment.

Under supervision from Senior Systems Administrators, you will document issues, support conference room technology, manage tickets, and assist with network documentation

Qualifications

• Bachelor’s degree (or equivalency) with related work experience.
• 4+ years of computer support in a professional setting.
• Experience in Windows and Mac OS troubleshooting.
• ITIL Foundations certification or similar preferred.
• A+ MCSE or equivalent certifications beneficial.
• Experience with MDM and conference room technology.
• Familiarity with dispatch systems and JAMF management.

Responsibilities

• Image, configure, deploy and support desktops, laptops, iPad and printers.
• Configure and support conference room technologies and specialized areas.
• Manage and maintain Windows and Apple OS systems.
• Track problems, document settings and solutions in ticketing system.
• Perform inventory, process documentation and project tasks.
• Travel to campus locations for IT support and equipment moves.
• Provide on-call support outside normal business hours.

Skills

Computer support

ITIL Foundations

A+ MCSE

Windows troubleshooting

Mac OS troubleshooting

MDM experience

Conference room tech

Dispatch systems

JAMF 200

Education

Bachelor's degree or equivalent

Tools

JAMF

Job description

Information Technology Specialists

Pay range: $50k to $61K per year. Full Time. 40 hours per week. M-F 8-5 with oncall responsibilities for after hours, weekend, holidays, etc.

Work location: Campus. City: Salt Lake City, UT.

Job Summary Information Technology Specialists The IT Specialist is a dynamic and proactive professional dedicated to providing comprehensive IT support and maintenance to our contracted clients for desktop, Windows and Mac devices, peripherals, printers and network connectivity needs. This individual will work in a highly professional and demanding environment, requiring a concierge-level, white-glove service demeanor. The role demands a high level of motivation, attention to detail, top notch diagnostic and troubleshooting skills for OS and software. The successful candidate must be highly organized and have the ability to learn new processes on a regular basis. Guidance and direction will be provided by Senior Systems Administrators and department managers to facilitate the IT Specialist’s integration and effectiveness within the team. This is an ONSITE position that will require on-call responsibilities. About UIT: University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services. About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.

Responsibilities

• Image, configure, deploy and support desktop, laptop, iPad, cellphone, software/operating systems, disk storage connectivity, etc.
• Configure and support conference room and other technologies for specialized areas of support.
• Manage and maintain Microsoft Windows and Apple OS systems.
• Track and document problems, issues, settings and solutions for IT systems.
• Review and create system process and procedure documentation.
• Perform inventory and retirement processes.
• Utilize automative and approved standards and processes.
• Perform project management planning, documentation, organization and implementation.
• Utilize the department ticketing system to track work tickets and time.
• Trouble shooting client, server or systems for problem resolution.
• Assist with network documentation, configuration, routing and securing.
• Work as a team member as well as autonomously.
• Travel on and off campus locations for IT support and equipment transport.
• Follow University and departmental processes, procedures, guidelines, etc.
• On call support and maintenance activities. Expected to be available outside of normal business hours for client needs, events, server, desktop or system upgrades or updates which need to be completed outside of normal business hours.
• Other duties as assigned.

Physical Requirements

• Environment: Will require lifting up to 50 lbs., carrying, bending, and repetitive desk work such as typing, and long-term sitting.
• Nearly Continuously: Sitting, hearing, listening, talking.
• Often: Repetitive hand motion (such as typing), walking.
• Seldom: Bending, reaching overhead

Minimum Qualifications

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Information Technology Specialists, II:

Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work experience.

Preferences

• 5 years of computer support related experience in a fast paced and professional business environment.
• ITIL Foundations Certification.
• A+ MCSE, or other applicable certifications.
• Microsoft Windows and Apple OS troubleshooting.
• MDM experience.
• Conference Room technology experience
• Dispatch systems experience.
• JAMF 200 level training.

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or University Human Resource Management at [phone] if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page.

https://oeo.utah.edu

https://publicsafety.utah.edu/safetyreport/

As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

Contact

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: [phone] By Email: [e-mail]