IT User Support Specialist I - Windows & Mac Helpdesk

University of Chicago; Chicago (IL); Sur place; USD 33 000 - 43 000; Plein temps

Résumé du poste

The University of Chicago is seeking an IT User Support Specialist 1 within the BSD BIS - Device Support Services team. You will provide end-user support for Windows and Apple systems, assist with ticketing and inventory, and help ensure security policy compliance for a broad campus user base including faculty, staff, and students.

This role offers on-site, customer-focused IT support, with opportunities to configure software, upgrade hardware, and document solutions in the knowledge base.

Qualifications

• Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).
• Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.
• Associate's degree or higher in a related technical area OR two years of equivalent technical training/experience.

Responsabilités

• Provide in-person, phone, and email support to users of supported departments.
• Keep ticketing system up-to-date with the status off all support requests.
• Keep inventory system up-to-date with all deployed computing asset information.
• Stay abreast of current University, BSD, and Hospital security policies being enforced and ensure supported users and devices are compliant.
• Research, recommend, and order software and hardware requested by faculty and staff of supported departments.
• Configure applications and endpoints to access university systems and resources.
• Recognizes the importance of computer and data security and will work with faculty and staff on adhering to the security standards of the organization.
• Provides support to end users in problem resolution for both Windows and Apple systems.
• Guides end users through troubleshooting procedures.
• Performs upgrades to hardware and software.
• Supports printing and other peripheral computing devices.
• Shares phone duties with other team members both during the day and scheduled off-hours rotation.
• Performs set-up, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards.
• Under the general direction of service desk management, the Service Desk Support Specialist provides Tier 1 support, acting as the first level of contact for all IT issues.

Connaissances

Excellent listening skills

Communication of technical info to non

Discretion / confidentiality

Problem solving

Formation

Associate's degree or higher in related technical field

Description du poste

The University of Chicago is seeking an IT User Support Specialist 1 within the BSD BIS - Device Support Services team. You will provide end-user support for Windows and Apple systems, assist with ticketing and inventory, and help ensure security policy compliance for a broad campus user base including faculty, staff, and students.

This role offers on-site, customer-focused IT support, with opportunities to configure software, upgrade hardware, and document solutions in the knowledge base.