On-Campus IT Service Desk Associate (Student)

College of St. Scholastica; Duluth, Northern (MN, KY); Hybrid; USD 16,000 - 23,000; Part time

Job summary

College of St. Scholastica in Duluth, MN invites applications for a Service Desk I. Under supervision of IT Service Desk Manager, the role provides front-line support to the CSS community, delivering friendly, professional assistance and initial solutions to IT questions.

The position is on-campus, not remote, requires minimum 10 hours per week, and may include some night/weekend shifts. Preference for those with customer service experience and interest in technology; CSS student status required.

Qualifications

• Must be a current or incoming CSS student.
• Commitment to outstanding customer service.
• Available to work on-campus; not remote.
• Basic proficiency with chat, email, and web-conferencing.
• Interest in technology and eagerness to learn.
• Minimum 10 hours per week.
• Night and weekend shifts may be required.

Responsibilities

• Assist members of our community with varying technological backgrounds with technology questions and/or problems.
• Respond to requests at the IT Service Desk.
• Troubleshoot audio/video equipment and enterprise endpoint problems.
• Triage, classify, and elevate or assign service requests using the IT Service Management systems.
• Assist the IT Department in the deployment of IT assets such as audio/visual equipment, classroom equipment, and endpoint computing devices.

Skills

Customer service

On-campus work

Communication tools

Tech interest

Reliability

Work hours

Education

CSS student

Tools

Windows OS

Apple iOS

Google Workspace

Job description

College of St. Scholastica in Duluth, MN invites applications for a Service Desk I. Under supervision of IT Service Desk Manager, the role provides front-line support to the CSS community, delivering friendly, professional assistance and initial solutions to IT questions.

The position is on-campus, not remote, requires minimum 10 hours per week, and may include some night/weekend shifts. Preference for those with customer service experience and interest in technology; CSS student status required.