Student Facilities & Tech Support Specialist

St. Cloud State University; Brooklyn Park, Northern (MN, KY); Hybrid; USD 20,664,000 - 27,552,000; Part time

Job summary

St. Cloud State University seeks graduate student employees to support facility operations at North Hennepin Community College in Minneapolis.

The role includes customer service, technical assistance, marketing support, research, and security tasks for staff, faculty, students, and guests. Evening and weekend shifts may be required, with responsibilities such as assisting guests with directions, Wi-Fi access, IT referrals, and creating documentation for safety and tech needs, plus supporting

Qualifications

• Graduate student employee position; duties include customer service, technical assistance, and supporting marketing/research tasks.

Responsibilities

• Provide customer service and assistance to staff, faculty, students, and guests.
• Offer technical assistance for software (e.g., Zoom, Office 365) and mobile devices.
• Assist with program marketing, social media, and communication tracking.
• Support with security and safety procedures at St. Cloud State Twin Cities locations.
• Create basic documentation for technology, safety, or security-related tasks.

Skills

Customer service

Technical support

Marketing support

Research

Security support

Tools

Zoom

Office 365

Laptops

iPads

Classroom equipment

Job description

St. Cloud State University seeks graduate student employees to support facility operations at North Hennepin Community College in Minneapolis.

The role includes customer service, technical assistance, marketing support, research, and security tasks for staff, faculty, students, and guests. Evening and weekend shifts may be required, with responsibilities such as assisting guests with directions, Wi-Fi access, IT referrals, and creating documentation for safety and tech needs, plus supporting