Student: IT TechDesk Assistant 2026-27

Augsburg University; Minneapolis (MN); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Minnesota Sick and Safe Time

Job summary

Augsburg University on campus is seeking a student for the TechDesk to provide general information and technical support to users, document interactions, and escalate issues per procedures.

Schedule is 7am–3pm, Monday–Friday, minimum 6 hours per week. Compensation is $16.45 per hour; Minnesota Sick and Safe Time applies and health insurance is not included for this role. Applicants must be enrolled and work-study eligible.

Qualifications

• Must be a current Augsburg student and work-study eligible.
• Punctuality and reliability required.
• Familiarity troubleshooting software and hardware.
• Proficiency with Microsoft Office.

Responsibilities

• Document every user interaction related to requests for support using the ticketing system.
• Provide information and technical support to walk-up users at the TechDesk and escalate issues per procedures.
• Answer the TechDesk telephone and assist callers; escalate when necessary.
• Answer the Classroom Services phone and dispatch student staff as needed.
• Follow up with users on reported problems and research issues as needed.
• Ensure data security by handling confidential student account information and notifying supervisors in emergencies.
• Perform other tasks related to the TechDesk or IT department as assigned.

Skills

Punctuality

Reliability

Excellent communication

Education

Currently enrolled Augsburg student (work-study eligible)

Tools

Microsoft Office

Job description

Augsburg Universityis committed to helping ourstudentexplore their vocation. As aUniversity with a calling, we welcome the unique gifts that each of our employees brings to our collective work, and we are committed to supporting our studentsas they seek to match those gifts with the needs of theUniversity and our larger community.

Student employment with Augsburg is more than a job - it is an opportunity for Augsburg students to gain meaningful workexperience in a supportive setting that promotes professional growth, personal accountability, teamwork and collaboration and quality work that lives up to our mission ofeducatingstudents to be informed citizens, thoughtful stewards, critical thinkers, and responsible leaders.

Job Description

• Document every user interaction related to requests for support using ticketing system.
• Provide general information and technical support to users who walk-up to the TechDesk. Follow defined procedures for escalating issues when necessary.
• Answer the TechDesk telephone and provide general information and technical support to callers. Follow defined procedures for escalating calls when necessary.
• Answer the Classroom Services phone and follow defined procedures for dispatching student staff as needed.
• Contact users to follow up on previously reported problems, researching the issue where necessary.
• Ensure Augsburg Data security by strictly managing confidential student account information. Notify supervisor, IT Director, or Librarian on duty of mission- critical/emergency situations.
• Perform other tasks related to the operation of the TechDesk or IT department,asassigned by supervisor.

Work-study eligible students welcome.

Scheduling & Hours

• 7am - 3pm Monday - Friday
• Minimum 6 hours per week

Compensation and Benefits

• Rate of Pay: $16.45/hour
• Minnesota Sick and Safe Time
• Not eligible for health insurance benefits

Qualifications

• Students must be currently enrolled at Augsburg and must be work study-eligible.
• Punctuality and reliability.
• Staff member's Augsburg account must be in good standing.
• Familiarity troubleshooting software and hardware.
• Medium to advance proficiency with MicrosoftOffice

Additional Information

All student applicants must attach the following for consideration:

• Resume

Augsburg University is an Equal Opportunity employer. We are committed to providing equal employment opportunity to all applicants and employees regardless of their race, creed, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity, transgender status, or any other characteristic protected by federal, state, or local law.

If you need a reasonable accommodation to complete our application process, please contact the Human Resources department by phone at 612.330.1058 or email at [emailprotected] . Human Resources is located at 20 Memorial Hall.