Service Desk I (open to all)

College of St. Scholastica; Duluth, Northern (MN, KY); Hybrid; USD 16,000 - 23,000; Part time

Job summary

College of St. Scholastica in Duluth, MN invites applications for a Service Desk I. Under supervision of IT Service Desk Manager, the role provides front-line support to the CSS community, delivering friendly, professional assistance and initial solutions to IT questions.

The position is on-campus, not remote, requires minimum 10 hours per week, and may include some night/weekend shifts. Preference for those with customer service experience and interest in technology; CSS student status required.

Qualifications

• Must be a current or incoming CSS student.
• Commitment to outstanding customer service.
• Available to work on-campus; not remote.
• Basic proficiency with chat, email, and web-conferencing.
• Interest in technology and eagerness to learn.
• Minimum 10 hours per week.
• Night and weekend shifts may be required.

Responsibilities

• Assist members of our community with varying technological backgrounds with technology questions and/or problems.
• Respond to requests at the IT Service Desk.
• Troubleshoot audio/video equipment and enterprise endpoint problems.
• Triage, classify, and elevate or assign service requests using the IT Service Management systems.
• Assist the IT Department in the deployment of IT assets such as audio/visual equipment, classroom equipment, and endpoint computing devices.

Skills

Customer service

On-campus work

Communication tools

Tech interest

Reliability

Work hours

Education

CSS student

Tools

Windows OS

Apple iOS

Google Workspace

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Desk I (open to all)

Student College of St. Scholastica, Inc., Duluth, MN, US

14 days ago Requisition ID: 1111

Salary Range: $14.00 To $14.00 Hourly

IT Service Desk Technician Assistant

Job Summary:

Under the supervision of the IT Service Desk Manager, this position is responsible for providing front-line support to the St. Scholastica community for services provided by the Information Technologies department. This position clearly communicates solutions in a friendly and professional manner, while providing initial solutions to IT Services questions and requests. This position provides excellent customer-service and technical assistance through written, telephone, video-conferencing, and in-person support.

Job Duties:

Assist members of our community with varying technological backgrounds with technology questions and/or problems.

Respond to requests at the IT Service Desk.

Troubleshoot audio/video equipment and enterprise endpoint problems.

Triage, classify, and elevate or assign service requests appropriately using the IT Service Management systems.

Assist the IT Department in the deployment of IT assets such as audio/visual equipment, classroom equipment, and endpoint computing devices.

Required Qualifications:

Must be a current or incoming CSS student.

Commitment to providing outstanding customer service.

Have the ability to work on-campus. This is not a remote position.

Basic proficiency with modern communication systems, such as chat, email, and web-conferencing.

Interest in technology and desire to learn more.

Availability to work a minimum of 10 hours per week.

Strong work ethic and reliability.

Some night and weekend shifts may be required.

Preferred Qualifications:

Customer Service or technical experience.

Professional certifications.

Familiarity with a variety of operating systems and applications, such as Microsoft Windows, Apple iOS and Google Workspace.

Special Instructions to Applicants:

Must be a current or incoming CSS student.

Preference is given to students that qualify for federal student employment.