IT Service Desk Student Associate - On-Campus Support

Inside Higher Ed; Huntsville (TX); On-site; USD 11,365 - 16,186; Part time

Job summary

A reputable educational institution is looking for a Student Employee for the IT Engagement-IT Service Desk. This role involves providing front-line technical support to clients via various communication channels. Candidates must be current students enrolled at SHSU, with strong customer service and communication skills. The position allows for 15 to 26 hours of work weekly, providing valuable experience in a dynamic environment. Ideal for students looking to enhance their IT and service skills.

Qualifications

• Must demonstrate basic computer competencies and knowledge.
• IT, Service Desk or customer service job experience preferred.

Responsibilities

• Provide timely and consistent technical support for clients experiencing technology issues.
• Maintain confidentiality and security of observed data.
• Participate in Service Desk continuous improvement efforts.

Skills

Good customer service skills

Communication skills

Problem-solving skills

Dependability

Team-oriented

Education

Current SHSU student enrolled in a minimum of six semester hours with a SHSU GPA of 2.5 or greater

Job description

A reputable educational institution is looking for a Student Employee for the IT Engagement-IT Service Desk. This role involves providing front-line technical support to clients via various communication channels. Candidates must be current students enrolled at SHSU, with strong customer service and communication skills. The position allows for 15 to 26 hours of work weekly, providing valuable experience in a dynamic environment. Ideal for students looking to enhance their IT and service skills.