Desktop Support Engineers

Utah; Salt Lake City (UT); On-site; USD 53,000 - 58,000; Full time

Benefits offered by this job

Benefited Staff

URS retirement plan

Job summary

University of Utah is seeking a Desktop Support Engineer to deliver frontline IT support for hardware, software, and peripherals across macOS, iPadOS, and Windows. You will respond to and resolve tickets, deploy systems, inventory equipment, and provide technology training throughout the Marriott Library and campus.

Ideal candidates have a bachelor’s degree or equivalent, strong problem-solving skills, and experience with multi-platform environments including Jamf Pro and Microsoft Configuration

Qualifications

• Must have excellent problem-solving skills to diagnose and resolve issues.
• Experience supporting Windows and Mac operating environments.
• Familiarity with Jamf Pro and ConfigMgr in managed settings is preferred.

Responsibilities

• Provide frontline IT support for hardware, software, and peripherals.
• Respond to and resolve service tickets in a timely manner across platforms.
• Assist with deploying systems, inventorying equipment, and IT training.

Skills

Problem solving

Multi-platform support

Teamwork

Customer service orientation

Education

Bachelor’s degree or equivalent

Tools

Jamf Pro

Microsoft Configuration Manager

Job description

Open Date

11/02/2026

Requisition Number

PRN46645B

Job Title

Desktop Support Engineers

Working Title

Desktop Support Engineer

Career Progression Track

P00

Track Level

P1 - Entry Level Pro

FLSA Code

Computer Employee

Patient Sensitive Job Code?

No

Standard Hours per Week

40

Full Time or Part Time?

Full Time

Shift

Day

Work Schedule Summary

Monday-Friday, between 8am and 6pm; some evenings and weekends may be required.

VP Area

Academic Affairs

Department

00790 - Marriott Library - Operations

Location

Campus

City

Salt Lake City, UT

Type of Recruitment

External Posting

Pay Rate Range

52,500 - 57,500

Close Date

12/02/2026

Priority Review Date (Note - Posting may close at any time)

11/09/2026

Provides front-line primary technical support to end users on various technical issues and problems relating to hardware, software, and peripherals across multiple platforms, including macOS, iPadOS, and Windows operating systems. Also responsible for responding, documenting, and resolving service tickets in a timely manner. Duties also include ordering, configuring, inventorying and deploying systems throughout the Library and external supported locations as well as providing IT support for emerging technologies.

Must have excellent problem‑solving skills in order to diagnose, evaluate and resolve complex problem situations, or when appropriate, elevate or route them to appropriate IT teams or staff members.

The Support Analyst will also perform root cause analysis, resolve typical problems, and recommend procedures and controls for problem prevention. This position will support multiple platforms including desktops, laptops, mobile devices, and audio-visual equipment. This position may require independent work, sharing information across multiple departments, and assisting other IT professionals as well as staff and faculty with their work.

This position is required to work on campus full‑time. Telecommuting will only be authorized for occasional/exceptional circumstances.

We seek qualified applicants who bring perspectives and experiences that will enrich and strengthen our organization and enhance our commitment to access and belonging. We welcome applications from candidates of all backgrounds, including those who may not have followed a traditional educational or professional path.

This position is not eligible for work visa sponsorship.

This position will work closely with Student Computing Services (SCS) and other members of Client Platform Services (CPS) to provide a wide range of IT related services. These services include triage of problem tickets submitted by students, faculty, and staff, investigating technical issues, deployment of systems, assisting with software related problems, and helping Library staff with technology training. This position will also assist with medium to long range projects, such as building software packages, Jamf Pro and Microsoft Configuration Manager implementation, and integrating technology services.

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Department may hire employee at one of the following job levels:

Desktop Support Engineer, I: Requires a bachelor’s (or equivalency) + 2 years of directly related work experience or a master’s (or equivalency) degree.

Continuously demonstrated ability to troubleshoot the root cause of and resolve complex issues individually and through teamwork. Excellent knowledge of both Windows and Mac operating systems, which use Jamf Pro and Microsoft Configuration Manager in managed environments. Ability to build/install software packages, work with multi-platform hardware systems, and programming/scripting experience would be helpful.

The duties, qualifications, and preferences listed in this posting are intended to give applicants an understanding of the role we are seeking to fill and the types of skills, experience, and education that may have prepared someone to be effective in this role. We do not expect any candidate to be a perfect match for this list or to perform all of the duties with equal proficiency on day one. In your resume and cover letter, please highlight the most relevant qualifications you would bring to this position based on the posting, and tell us how your background, perspective, and experience will help us fulfill our mission and meet our goals.

Benefited Staff

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or University Human Resource Management at [phone] if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.