Remote Deskside Support Engineer (Mac/PC)

UST; San Jose (CA); On-site; USD 65,000 - 98,000; Full time

Benefits offered by this job

401(k) matching

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Paid holidays

HSA

FSA

Life insurance

Job summary

UST is seeking a Deskside Support Engineer to provide desktop and mobile end-user support for hardware, software, and applications in a Remote - US setting. You will handle MAC (70%) and PC (30%) issues, supporting desktops, laptops, printers, and mobile apps.

The role requires 3+ years in user support, a MIS/IT-related degree, and experience with ServiceNow, SCCM, Airwatch, and networking basics. Excellent communication and multitasking are essential; CompTIA A+/Network+ are a plus.

Qualifications

• 3+ years in a customer-facing deskside support / end user computing role.
• Bachelor’s Degree in MIS, IT, or equivalent professional experience.
• Hands-on experience with MAC, Windows OS, and Microsoft Office.
• Proven problem-solving abilities in a support-oriented environment.
• Experience with ServiceNow ticketing tool.
• Certifications such as CompTIA A+ and Network+ are a plus.

Responsibilities

• Act as the face of IT for the client and deliver a personalized end-user experience.
• Support desktops, laptops, printers, and mobile applications across MAC and PC.
• Install, configure, and troubleshoot desktops, laptops, printers, and mobile apps.
• Respond to end-user questions for hardware, software, and applications.
• Create and manage tickets in ServiceNow and ensure SLAs are met.
• Collaborate with client management and vendors to maintain quality end-user experience.

Skills

Deskside support

End user computing

MAC

Windows

Microsoft Office

Troubleshooting

Communication

Multi-tasking

Collaboration

Education

MIS/IT Bachelor's degree

Tools

ServiceNow

Airwatch

SCCM

Cisco networking

Job description

UST is seeking a Deskside Support Engineer to provide desktop and mobile end-user support for hardware, software, and applications in a Remote - US setting. You will handle MAC (70%) and PC (30%) issues, supporting desktops, laptops, printers, and mobile apps.

The role requires 3+ years in user support, a MIS/IT-related degree, and experience with ServiceNow, SCCM, Airwatch, and networking basics. Excellent communication and multitasking are essential; CompTIA A+/Network+ are a plus.