Healthcare Desktop Support Specialist

Utah; Salt Lake City (UT); On-site; USD 42,000 - 65,000; Full time

Job summary

The University of Utah Health in Salt Lake City is seeking a Desktop Support specialist to review, analyze, and improve IT systems operations. You will serve as the primary contact between users and engineering staff, and you will support desktop OS and office applications in a patient-focused but non-clinical capacity.

Responsibilities include incident triage in ServiceNow, routine problem resolution, inventory management, software/hardware evaluation, and contributing to upgrades and on-call

Qualifications

• Basic knowledge of system design and analysis.
• Proficiency with desktop operating systems and common office software.
• Ability to communicate with employees at all levels.
• Strong human relations and teamwork capabilities.
• Commitment to excellent service.
• Familiarity with patient/hospital applications and practices.

Responsibilities

• Resolves desktop IT incidents and performs triage and closure.
• Reviews daily incident management activities and provides timely user support.
• Collaborates with ITS staff on troubleshooting and projects.
• Rollout of new machines and cascading of equipment.
• Maintains inventory records in ServiceNow.

Skills

System design & analysis

Desktop OS environments

Office apps (Word/Excel/Email)

Communication skills

Teamwork

Patient/hospital applications

Education

Associate's degree in Computer Science or equivalency

Job description

The University of Utah Health in Salt Lake City is seeking a Desktop Support specialist to review, analyze, and improve IT systems operations. You will serve as the primary contact between users and engineering staff, and you will support desktop OS and office applications in a patient-focused but non-clinical capacity.

Responsibilities include incident triage in ServiceNow, routine problem resolution, inventory management, software/hardware evaluation, and contributing to upgrades and on-call