Onsite Campus Desktop Support Engineer

Utah; Salt Lake City (UT); On-site; USD 53,000 - 58,000; Full time

Benefits offered by this job

Benefited Staff

URS retirement plan

Job summary

University of Utah is seeking a Desktop Support Engineer to deliver frontline IT support for hardware, software, and peripherals across macOS, iPadOS, and Windows. You will respond to and resolve tickets, deploy systems, inventory equipment, and provide technology training throughout the Marriott Library and campus.

Ideal candidates have a bachelor’s degree or equivalent, strong problem-solving skills, and experience with multi-platform environments including Jamf Pro and Microsoft Configuration

Qualifications

• Must have excellent problem-solving skills to diagnose and resolve issues.
• Experience supporting Windows and Mac operating environments.
• Familiarity with Jamf Pro and ConfigMgr in managed settings is preferred.

Responsibilities

• Provide frontline IT support for hardware, software, and peripherals.
• Respond to and resolve service tickets in a timely manner across platforms.
• Assist with deploying systems, inventorying equipment, and IT training.

Skills

Problem solving

Multi-platform support

Teamwork

Customer service orientation

Education

Bachelor’s degree or equivalent

Tools

Jamf Pro

Microsoft Configuration Manager

Job description

University of Utah is seeking a Desktop Support Engineer to deliver frontline IT support for hardware, software, and peripherals across macOS, iPadOS, and Windows. You will respond to and resolve tickets, deploy systems, inventory equipment, and provide technology training throughout the Marriott Library and campus.

Ideal candidates have a bachelor’s degree or equivalent, strong problem-solving skills, and experience with multi-platform environments including Jamf Pro and Microsoft Configuration