On-Call Onsite Technician

Inuplands; New Castle (IN); On-site; USD 27,552 - 41,328; Part time

Job summary

Five Star is seeking an On-Call Onsite Technician to provide occasional, on-demand technical support for students, teachers, and staff within a two-hour drive of the technician’s home. This part-time PRN role requires flexible availability and strong customer service skills, with travel to school sites and on-call dispatches as needed.

Responsibilities include imaging, software installs, hardware repair, and clear communication with school personnel regarding ticket status.

Qualifications

• Excellent communication and troubleshooting skills.
• Ability to prioritize requests and adapt to a variable on-call schedule.
• Valid driver’s license and reliable transportation.
• Experience with end-user tech support in K-12 environments preferred.

Responsibilities

• Provide Tier I onsite technical support during scheduled visits and on-call dispatches.
• Coordinate visit windows with the Head of Onsite Services and confirm response times.
• Perform imaging, software installations, and inventory maintenance on site.
• Troubleshoot and repair devices such as iPads, MacBooks, Chromebooks, Windows laptops/ PCs, and interactive whiteboards.
• Log detailed notes in the ticketing system and escalate to higher-level support when needed.
• Communicate ticket status to school staff and Five Star leadership.

Skills

Customer service

Communication

Troubleshooting

On-site support

Job description

On-Call Onsite Technician

This position provides on-demand, as-needed onsite technical support for end-users — students, teachers, support staff, and school administrators — at school buildings within a two-hour drive of the technician's home address. Unlike Five Star's full-time Onsite Technician role, this is a part-time, PRN (“as-needed”) position built for districts and clients that need periodic or intermittent onsite coverage, plus additional on-call dispatches, rather than a daily onsite presence.

The individual in this role must possess excellent communication and troubleshooting skills, prioritize requests effectively, and remain flexible and responsive to a variable, on-call schedule across a dynamic K-12 environment.

Essential Functions

• Provide Tier I onsite technical support during scheduled visits and on-call dispatches, responding to issues submitted by school staff and/or students.
• Coordinate availability and visit scheduling with the Head of Onsite Services, confirming visit windows, on-call windows, and expected response times.
• Perform computer imaging, software installations, and technology inventory maintenance/repair during scheduled site visits.
• Troubleshoot and repair various devices and peripheral equipment, including but not limited to iPads, MacBooks, Chromebooks, Windows laptops, Windows desktop PCs, and interactive whiteboards.
• Work within Five Star's ticketing system to log detailed troubleshooting notes for each visit and elevate issues to higher-level technical support when necessary, collaborating until problems are fully resolved.
• Communicate clearly with school personnel during each visit regarding ticket status, and with Five Star leadership regarding completed work and recurring issues.
• Support seasonal spikes — such as device deployment/collection or back-to-school setup — on an as-needed, scheduled basis.
• Uphold Five Star's quality-of-service standards on every visit, including single-visit or infrequent engagements.
• Experience troubleshooting hardware, software, and connectivity issues; a problem-solving mindset; and a customer service background with excellent communication skills.
• A valid driver's license and reliable transportation to travel within a two-hour radius of home address.
• Employment Type: Part-time / PRN, W-2 employee (non-exempt)
• Coverage Area: Within a two-hour drive of the technician's home address; specific district(s) assigned accordingly
• Estimated Frequency: 2–5 visits per month, plus on-call as needed
• Dispatch Notice: At least one week's notice for scheduled visits; shorter notice may apply for urgent/emergency tickets
• Reports To: Head of Onsite Services
• Travel Radius: Within a two-hour drive of home address