Onsite Technician

Inuplands; Eminence (IN); On-site; USD 35,000 - 55,000; Full time

Job summary

Inuplands is seeking an enthusiastic onsite IT support specialist to provide Tier I technical assistance for Eminence Community Schools, including students, teachers, and staff. The role emphasizes clear communication and rapid troubleshooting in a dynamic K-12 setting.

Responsibilities include deploying devices at school year start, imaging software, repairing equipment, and using a ticketing system to log issues and escalate when needed, with regular collaboration with leadership and support

Qualifications

• Provide Tier I onsite technical support for the school by responding to issues submitted by the school staff and/or students.
• Assist with device deployment at the beginning of the school year and collection of 1:1 devices at the end of the school year
• Imaging, software installations and maintaining technology inventory

Responsibilities

• Provide Tier I onsite technical support for the school by responding to issues submitted by the school staff and/or students.
• Schedule and execute device deployment at the beginning of the school year and collection of 1:1 devices at the end of the school year
• Perform computer imaging and software installations and maintain/repair technology inventory.
• Troubleshoot and repair various devices and peripheral equipment including iPads, Macbooks, Chromebooks, Windows laptops, Windows Desktop PCs, interactive whiteboards.
• Work within our ticketing system to document troubleshooting steps and escalate when needed, collaborating until issues are resolved
• Collaborate with Onsite Services Leadership and Client Experience team to communicate status of tickets, projects and updates to school personnel
• Upholding Five Star quality of service onsite and participate in weekly leadership 1-on-1s, team meetings, and learning events

Skills

Onsite technical support

Troubleshooting

Communication skills

Ticketing system usage

Collaborative teamwork

Adaptability

Tools

Ticketing system

Device imaging

Hardware troubleshooting

Job description

The primary focus of this position is to provide daily onsite technical support for end-users, including students, teachers, support staff, and school administrators of Eminence Community Schools.

The individual in this highly visible position must possess excellent communication and troubleshooting skills while prioritizing requests and remaining adaptable to a dynamic K-12 environment. Responsibilities and requirements include but are not limited to the following:

Responsibilities and Expectations

• Provide Tier I onsite technical support for the school by responding to issues submitted by the school staff and/or students.
• Schedule and execute device deployment at the beginning of the school year and collection of 1:1 devices at the end of the school year
• Perform computer imaging and software installations and maintain/repair technology inventory.
• Troubleshoot and repair various devices and peripheral equipment including, but not limited to, iPads, Macbooks, Chromebooks, Windows laptops, Windows Desktop PCs, interactive whiteboards, etc.
• Work within our ticketing system to maintain detailed troubleshooting notes and **escalate** problems to higher-level technical support professionals when necessary, collaborating and communicating until problems are fully resolved
• Collaborate with Onsite Services Leadership and Client Experience team to ensure clear communication with school personnel regarding the status of tickets, projects, and other important technology updates and changes
• Upholding Five Star quality of service onsite while also actively participating virtually in weekly 1‑on‑1s with Five Star leadership, monthly Onsite Services team meetings, and company learning events