On-Call School IT Technician — Part-Time

Five Star Technology Solutions; Greenfield (IN); On-site; USD 27,552 - 41,328; Part time

Job summary

Five Star Technology Solutions seeks a part-time Onsite Technician to provide on-demand support for students, teachers, and staff at school sites within a two-hour drive of the technician’s home. This PRN role involves scheduling visits, on-call dispatches, and occasional deployments, with a focus on timely customer service in a dynamic K-12 setting.

The ideal candidate will possess strong communication and troubleshooting skills, the ability to manage frequent, variable schedules, and reliable

Qualifications

• Excellent communication and troubleshooting skills, with the ability to prioritize requests effectively.
• Flexible and responsive to a variable, on-call schedule in a K-12 environment.
• Ability to travel within a two-hour radius of home address.

Responsibilities

• Provide Tier I onsite technical support during scheduled visits and on-call dispatches.
• Coordinate visit windows and response times with the Head of Onsite Services.
• Perform imaging, software installations, and inventory maintenance during site visits.
• Troubleshoot and repair devices including iPads, MacBooks, Chromebooks, Windows laptops/desktops, and interactive whiteboards.
• Log troubleshooting notes in the ticketing system and escalate issues as needed.
• Communicate ticket status to school personnel and leadership.
• Support seasonal spikes such as deployment/collection and back-to-school setup.
• Uphold quality-of-service standards for single-visit or infrequent engagements.
• Must have valid driver's license and reliable transportation.

Skills

Communication skills

Troubleshooting

Customer service

Onsite support

Job description

Five Star Technology Solutions seeks a part-time Onsite Technician to provide on-demand support for students, teachers, and staff at school sites within a two-hour drive of the technician’s home. This PRN role involves scheduling visits, on-call dispatches, and occasional deployments, with a focus on timely customer service in a dynamic K-12 setting.

The ideal candidate will possess strong communication and troubleshooting skills, the ability to manage frequent, variable schedules, and reliable