Onsite Technician (Temporary)

Inuplands; Straughn (IN); Sur place; USD 45 000 - 65 000; Plein temps

Résumé du poste

South Henry School Corporation seeks an onsite IT support specialist to provide daily on-site technical support for students, teachers, staff, and administrators. The role includes device imaging, software installation, and inventory management, with responsibilities spanning deployment at the start of the school year and collection at year end.

You will work within a busy K-12 environment, utilize our ticketing system, and collaborate with Onsite Services Leadership and Client Experience teams

Qualifications

• Provide Tier I onsite technical support for staff and students.
• Deploy devices at start and collect 1:1 devices at year end.
• Image computers and install software; maintain inventory.

Responsabilités

• Respond to issues submitted by school staff and students.
• Schedule and perform device deployment and year-end collection.
• Troubleshoot and repair devices including iPads, MacBooks, Chromebooks, Windows laptops/desktops, interactive whiteboards.
• Maintain thorough notes in the ticketing system and escalate when needed.
• Communicate status of tickets and projects with school personnel.

Connaissances

Communication

Troubleshooting

Onsite support

Device imaging

Outils

Ticketing system

Description du poste

This position will be contracted through 12/31/2026, with the potential for extension. The primary focus of this position is to provide daily onsite technical support for end-users, including students, teachers, support staff, and school administrators of South Henry School Corporation.

The individual in this highly visible position must possess excellent communication and troubleshooting skills while prioritizing requests and remaining adaptable to a dynamic K-12 environment. Responsibilities and requirements include but are not limited to the following:

Responsibilities and Expectations

• Provide Tier I onsite technical support for the school by responding to issues submitted by the school staff and/or students.
• Schedule and execute device deployment at the beginning of the school year and collection of 1:1 devices at the end of the school year
• Perform computer imaging and software installations and maintain/repair technology inventory.
• Troubleshoot and repair various devices and peripheral equipment including, but not limited to, iPads, Macbooks, Chromebooks, Windows laptops, Windows Desktop PCs, interactive whiteboards, etc.
• Work within our ticketing system to maintain detailed troubleshooting notes and elevate problems to higher-level technical support professionals when necessary, collaborating and communicating until problems are fully resolved
• Collaborate with Onsite Services Leadership and Client Experience team to ensure clear communication with school personnel regarding the status of tickets, projects, and other important technology updates and changes
• Upholding Five Star quality of service onsite while also actively participating virtually in weekly 1‑on‑1s with Five Star leadership, monthly Onsite Services team meetings, and company learning events