On-Call Onsite Technician

Inuplands; Greenfield (IN); On-site; USD 24,796 - 38,572; Part time

Job summary

Inuplands is seeking an On-Call Onsite Technician to provide on-demand technical support at school sites within a two-hour drive of the technician's home. This part-time, PRN role offers scheduling flexibility and periodic dispatches rather than daily presence.

Ideal candidates will have strong communication skills, a problem-solving mindset, and experience troubleshooting hardware, software, and connectivity issues in a K-12 environment.

Qualifications

• Excellent communication skills for school environments.
• Strong troubleshooting mindset across hardware, software, and connectivity.
• Ability to prioritize requests and manage variable, on-call schedule.

Responsibilities

• Provide Tier I onsite technical support during visits and on-call dispatches.
• Coordinate visit windows and on-call schedules with Head of Onsite Services.
• Imaging computers, installing software, and maintaining inventory during site visits.
• Troubleshoot and repair devices including iPads, MacBooks, Chromebooks, Windows laptops/desktops, and interactive whiteboards.
• Log detailed notes in the ticketing system and escalate as needed until issues are resolved.
• Communicate ticket status clearly with school staff and Five Star leadership.
• Support seasonal spikes like deployment/collection and back-to-school setup.
• Uphold quality-of-service standards for single-visit or infrequent engagements.
• Travel within a two-hour radius of home address with valid driver's license.

Skills

Customer service

Troubleshooting

Onsite support

Communication

Tools

Ticketing system

Job description

On-Call Onsite Technician

This position provides on-demand, as-needed onsite technical support for end-users — students, teachers, support staff, and school administrators — at school buildings within a two-hour drive of the technician's home address. Unlike Five Star's full-time Onsite Technician role, this is a part-time, PRN (“as-needed”) position built for districts and clients that need periodic or intermittent onsite coverage, plus additional on-call dispatches, rather than a daily onsite presence.

The individual in this role must possess excellent communication and troubleshooting skills, prioritize requests effectively, and remain flexible and responsive to a variable, on-call schedule across a dynamic K-12 environment.

Essential Functions

• Provide Tier I onsite technical support during scheduled visits and on-call dispatches, responding to issues submitted by school staff and/or students.
• Coordinate availability and visit scheduling with the Head of Onsite Services, confirming visit windows, on-call windows, and expected response times.
• Perform computer imaging, software installations, and technology inventory maintenance/repair during scheduled site visits.
• Troubleshoot and repair various devices and peripheral equipment, including but not limited to iPads, MacBooks, Chromebooks, Windows laptops, Windows desktop PCs, and interactive whiteboards.
• Work within Five Star's ticketing system to log detailed troubleshooting notes for each visit and elevate issues to higher-level technical support when necessary, collaborating until problems are fully resolved.
• Communicate clearly with school personnel during each visit regarding ticket status, and with Five Star leadership regarding completed work and recurring issues.
• Support seasonal spikes — such as device deployment/collection or back-to-school setup — on an as-needed, scheduled basis.
• Uphold Five Star's quality-of-service standards on every visit, including single-visit or infrequent engagements.
• Experience troubleshooting hardware, software, and connectivity issues; a problem-solving mindset; and a customer service background with excellent communication skills.
• A valid driver's license and reliable transportation to travel within a two-hour radius of home address.
• Employment Type: Part-time / PRN, W-2 employee (non-exempt)
• Coverage Area: Within a two-hour drive of the technician's home address; specific district(s) assigned accordingly
• Estimated Frequency: 2–5 visits per month, plus on-call as needed
• Dispatch Notice: At least one week's notice for scheduled visits; shorter notice may apply for urgent/emergency tickets
• Reports To: Head of Onsite Services
• Travel Radius: Within a two-hour drive of home address