Onsite Technician

Inuplands; Bedford (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

North Lawrence Community Schools is seeking an onsite technical support specialist to assist students, teachers, and staff with technology needs. The role requires clear communication, strong troubleshooting, and the ability to prioritize requests in a dynamic K-12 setting.

You will handle device deployment, imaging, software installs, and inventory management, using our ticketing system to track issues and escalate when necessary.

Qualifications

• Excellent communication and troubleshooting skills in a dynamic K-12 environment.
• Ability to prioritize requests and manage multiple tasks.
• Experience with imaging and software installations is a plus.

Responsibilities

• Provide Tier I onsite technical support for the school staff and students.
• Schedule and execute device deployment and end-of-year device collection.
• Image computers, install software, and maintain technology inventory.
• Troubleshoot and repair devices including iPads, Macs, Chromebooks, and Windows PCs.
• Use ticketing system to document issues and escalate when needed.
• Collaborate with onsite leadership and client experience teams to communicate status.
• Maintain Five Star onsite service quality and participate in team meetings and learning events.

Skills

Communication

Troubleshooting

On-site support

Ticketing system

Tools

iPad

MacBook

Chromebook

Windows laptops

Interactive whiteboards

Windows Desktop PCs

Job description

The primary focus of this position is to provide daily onsite technical support for end-users, including students, teachers, support staff, and school administrators of North Lawrence Community Schools.

The individual in this highly visible position must possess excellent communication and troubleshooting skills while prioritizing requests and remaining adaptable to a dynamic K-12 environment. Responsibilities and requirements include but are not limited to the following:

Responsibilities and Expectations

Provide Tier I onsite technical support for the school by responding to issues submitted by the school staff and/or students.

Schedule and execute device deployment at the beginning of the school year and collection of 1:1 devices at the end of the school year

Perform computer imaging and software installations and maintain/repair technology inventory.

Troubleshoot and repair various devices and peripheral equipment including, but not limited to, iPads, Macbooks, Chromebooks, Windows laptops, Windows Desktop PCs, interactive whiteboards, etc.

Work within our ticketing system to maintain detailed troubleshooting notes and elevate problems to higher-level technical support professionals when necessary, collaborating and communicating until problems are fully resolved

Collaborate with Onsite Services Leadership and Client Experience team to ensure clear communication with school personnel regarding the status of tickets, projects, and other important technology updates and changes

Upholding Five Star quality of service onsite while also actively participating virtually in weekly 1-on-1s with Five Star leadership, monthly Onsite Services team meetings, and company learning events