On-Call Onsite Technician

Five Star Technology Solutions; Greenfield (IN); On-site; USD 27,552 - 41,328; Part time

Job summary

Five Star Technology Solutions seeks a part-time Onsite Technician to provide on-demand support for students, teachers, and staff at school sites within a two-hour drive of the technician’s home. This PRN role involves scheduling visits, on-call dispatches, and occasional deployments, with a focus on timely customer service in a dynamic K-12 setting.

The ideal candidate will possess strong communication and troubleshooting skills, the ability to manage frequent, variable schedules, and reliable

Qualifications

• Excellent communication and troubleshooting skills, with the ability to prioritize requests effectively.
• Flexible and responsive to a variable, on-call schedule in a K-12 environment.
• Ability to travel within a two-hour radius of home address.

Responsibilities

• Provide Tier I onsite technical support during scheduled visits and on-call dispatches.
• Coordinate visit windows and response times with the Head of Onsite Services.
• Perform imaging, software installations, and inventory maintenance during site visits.
• Troubleshoot and repair devices including iPads, MacBooks, Chromebooks, Windows laptops/desktops, and interactive whiteboards.
• Log troubleshooting notes in the ticketing system and escalate issues as needed.
• Communicate ticket status to school personnel and leadership.
• Support seasonal spikes such as deployment/collection and back-to-school setup.
• Uphold quality-of-service standards for single-visit or infrequent engagements.
• Must have valid driver's license and reliable transportation.

Skills

Communication skills

Troubleshooting

Customer service

Onsite support

Job description

This position provides on-demand, as-needed onsite technical support for end-users — students, teachers, support staff, and school administrators — at school buildings within a two-hour drive of the technician's home address. Unlike Five Star's full-time Onsite Technician role, this is a part-time, PRN ("as-needed") position built for districts and clients that need periodic or intermittent onsite coverage, plus additional on-call dispatches, rather than a daily onsite presence. The individual in this role must possess excellent communication and troubleshooting skills, prioritize requests effectively, and remain flexible and responsive to a variable, on-call schedule across a dynamic K-12 environment.

Essential Functions

• Provide Tier I onsite technical support during scheduled visits and on-call dispatches, responding to issues submitted by school staff and/or students.
• Coordinate availability and visit scheduling with the Head of Onsite Services, confirming visit windows, on-call windows, and expected response times.
• Perform computer imaging, software installations, and technology inventory maintenance/repair during scheduled site visits.
• Troubleshoot and repair various devices and peripheral equipment, including but not limited to iPads, MacBooks, Chromebooks, Windows laptops, Windows desktop PCs, and interactive whiteboards.
• Work within Five Star's ticketing system to log detailed troubleshooting notes for each visit and elevate issues to higher-level technical support when necessary, collaborating until problems are fully resolved.
• Communicate clearly with school personnel during each visit regarding ticket status, and with Five Star leadership regarding completed work and recurring issues.
• Support seasonal spikes — such as device deployment/collection or back-to-school setup — on an as-needed, scheduled basis.
• Uphold Five Star's quality-of-service standards on every visit, including single-visit or infrequent engagements.
• Experience troubleshooting hardware, software, and connectivity issues; a problem-solving mindset; and a customer service background with excellent communication skills.
• A valid driver's license and reliable transportation to travel within a two-hour radius of home address.

Position Details

• Employment Type: Part-time / PRN, W-2 employee (non-exempt)
• Coverage Area: Within a two-hour drive of the technician's home address; specific district(s) assigned accordingly
• Estimated Frequency: 2-5 visits per month, plus on-call as needed
• Dispatch Notice: At least one week's notice for scheduled visits; shorter notice may apply for urgent/emergency tickets
• Reports To: Head of Onsite Services
• Travel Radius: Within a two-hour drive of home address