Onsite Technician

Five Star Technology Solutions LLC; Bedford (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Five Star Technology Solutions LLC in Bedford, Indiana, is seeking an onsite IT Support Technician to provide Tier I helpdesk support for North Lawrence Community Schools, including students, teachers, and staff. The role is based onsite and requires strong communication and troubleshooting in a dynamic K-12 setting.

You will deploy devices, image computers, install software, repair inventory, and escalate complex issues while keeping detailed notes in the ticketing system.

Qualifications

• Excellent communication and troubleshooting skills in a dynamic K-12 environment.
• Ability to prioritize requests and adapt to changing priorities.
• Strong collaboration across teams to resolve issues.

Responsibilities

• Provide Tier I onsite technical support for the school by responding to issues submitted by staff and students.
• Schedule and deploy devices at the start of the school year and collect 1:1 devices at year end.
• Image computers, install software, and maintain technology inventory.

Skills

Communication

Troubleshooting

Onsite support

K-12 environment

Tools

Ticketing system

Job description

The primary focus of this position is to provide daily onsite technical support for end-users, including students, teachers, support staff, and school administrators of North Lawrence Community Schools.

The individual in this highly visible position must possess excellent communication and troubleshooting skills while prioritizing requests and remaining adaptable to a dynamic K-12 environment. Responsibilities and requirements include but are not limited to the following:

Responsibilities and Expectations

Provide Tier I onsite technical support for the school by responding to issues submitted by the school staff and/or students.

Schedule and execute device deployment at the beginning of the school year and collection of 1:1 devices at the end of the school year

Perform computer imaging and software installations and maintain/repair technology inventory.

Troubleshoot and repair various devices and peripheral equipment including, but not limited to, iPads, Macbooks, Chromebooks, Windows laptops, Windows Desktop PCs, interactive whiteboards, etc.

Work within our ticketing system to maintain detailed troubleshooting notes and elevate problems to higher-level technical support professionals when necessary, collaborating and communicating until problems are fully resolved

Collaborate with Onsite Services Leadership and Client Experience team to ensure clear communication with school personnel regarding the status of tickets, projects, and other important technology updates and changes

Upholding Five Star quality of service onsite while also actively participating virtually in weekly 1-on-1s with Five Star leadership, monthly Onsite Services team meetings, and company learning events