K-12 Onsite Technician — Part-Time, On-Call

Inuplands; New Castle (IN); On-site; USD 27,552 - 41,328; Part time

Job summary

Five Star is seeking an On-Call Onsite Technician to provide occasional, on-demand technical support for students, teachers, and staff within a two-hour drive of the technician’s home. This part-time PRN role requires flexible availability and strong customer service skills, with travel to school sites and on-call dispatches as needed.

Responsibilities include imaging, software installs, hardware repair, and clear communication with school personnel regarding ticket status.

Qualifications

• Excellent communication and troubleshooting skills.
• Ability to prioritize requests and adapt to a variable on-call schedule.
• Valid driver’s license and reliable transportation.
• Experience with end-user tech support in K-12 environments preferred.

Responsibilities

• Provide Tier I onsite technical support during scheduled visits and on-call dispatches.
• Coordinate visit windows with the Head of Onsite Services and confirm response times.
• Perform imaging, software installations, and inventory maintenance on site.
• Troubleshoot and repair devices such as iPads, MacBooks, Chromebooks, Windows laptops/ PCs, and interactive whiteboards.
• Log detailed notes in the ticketing system and escalate to higher-level support when needed.
• Communicate ticket status to school staff and Five Star leadership.

Skills

Customer service

Communication

Troubleshooting

On-site support

Job description

Five Star is seeking an On-Call Onsite Technician to provide occasional, on-demand technical support for students, teachers, and staff within a two-hour drive of the technician’s home. This part-time PRN role requires flexible availability and strong customer service skills, with travel to school sites and on-call dispatches as needed.

Responsibilities include imaging, software installs, hardware repair, and clear communication with school personnel regarding ticket status.