On-Call Office Coordinator & Scheduler

Home Instead; Lubbock (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Home Instead in Lubbock, Texas seeks an Office Coordinator to join our team. If you are organized, dependable, and enjoy helping seniors and their families, you will keep the office running smoothly and support caregivers and clients.

You will handle calls, scheduling, records, and billing tasks, while providing general office support and on-call coverage as needed. This role offers a collaborative, empathetic work environment.

Qualifications

• Excellent communication and customer service skills.
• Strong organizational skills and attention to detail.
• Dependability, professionalism, and a positive attitude.
• Ability to multitask, prioritize responsibilities, and meet deadlines.
• Proficiency with Word and Excel.
• Maintain confidentiality and handle sensitive information appropriately.
• Work independently while supporting the team.
• Previous administrative or office coordination experience preferred.
• Flexibility to work evenings, nights, and weekends as needed.

Responsibilities

• Reflect the core values of Fortress Home Care.
• Answer incoming calls and assist clients, families, and caregivers in a friendly, professional manner.
• Respond to new client inquiries and help schedule service calls.
• Maintain accurate client and caregiver records in our computer systems.
• Assist with billing, invoices, payroll processing, and other administrative tasks.
• Communicate concerns and important updates to the appropriate team members.
• Provide general office support and help keep daily operations running smoothly.
• Be available on call to support caregiving staff with scheduling needs, call-outs, and unexpected staffing issues, including evenings, nights, and weekends as needed.

Skills

Communication skills

Organizational skills

Dependability

Multitasking

Microsoft Word

Microsoft Excel

Confidentiality

Independent worker

Customer service

Tools

Microsoft Word

Microsoft Excel

Job description

Home Instead in Lubbock, Texas seeks an Office Coordinator to join our team. If you are organized, dependable, and enjoy helping seniors and their families, you will keep the office running smoothly and support caregivers and clients.

You will handle calls, scheduling, records, and billing tasks, while providing general office support and on-call coverage as needed. This role offers a collaborative, empathetic work environment.