Senior Care Scheduling & Client Relations Coordinator

Home Instead; Lancaster (OH); Sur place; USD 36 000 - 54 000; Plein temps

Résumé du poste

Home Instead is seeking a Scheduling and Service Coordinator to coordinate client and caregiver schedules, ensure compliance, and enhance client satisfaction. This role suits someone with a service focus, strong attention to detail, and a passion for improving the lives of our senior clients.

You will build relationships with clients and caregivers, maintain documentation to standards, and collaborate with recruitment and retention teams.

Qualifications

• Experience in a service focused role and dedication to doing what's right for clients.
• Strong organizational skills and comfort with technology.
• Commitment to high standards of compliance and service quality.
• Flexible availability for after hours and weekend on-call duties.

Responsabilités

• Build relationships with clients and caregivers.
• Schedule and oversee quality matches between clients and caregivers, ensuring satisfaction and safety.
• Maintain documentation in compliance with state, federal, and franchise standards.
• Identify opportunities to enhance service hours and add value to the client experience.
• Work closely with recruitment and retention team.

Connaissances

Service orientation

Organizational skills

Attention to detail

Compliance mindset

Flexibility

Outils

Outlook

WellSky (ClearCare)

Salesforce

Microsoft Office

Description du poste

Home Instead is seeking a Scheduling and Service Coordinator to coordinate client and caregiver schedules, ensure compliance, and enhance client satisfaction. This role suits someone with a service focus, strong attention to detail, and a passion for improving the lives of our senior clients.

You will build relationships with clients and caregivers, maintain documentation to standards, and collaborate with recruitment and retention teams.