Service Coordinator/Scheduler

Home Instead; Boise (ID); Hybrid; USD 30,000 - 45,000; Full time

Benefits offered by this job

ICHRA Health Insurance, Vision, and Dental

Generous PTO Program

Bonus Program

Opportunity for growth

On-call responsibilities earn extra income

Competitive Pay Range

Job summary

Home Instead in Boise, Idaho is seeking a Scheduling Coordinator to coordinate care between clients and Care Professionals. This role is crucial for fostering relationships and ensuring efficient home care operations. The candidate should possess strong customer service and organizational skills, thrive in a fast-paced environment, and possibly have experience with Well Sky scheduling software. The position offers competitive pay, health insurance, and a generous PTO program, with a schedule typically from Monday to Friday, 8 am to 5 pm.

Qualifications

• High integrity is essential for this role.
• Excellent customer service skills and a willingness to learn are required.
• Strong organizational and typing skills are important.
• Ability to excel in a fast-paced, team-oriented environment is necessary.
• Eagerness to work with the aging population is preferred.

Responsibilities

• Answer calls professionally and knowledgeably.
• Match clients and Caregivers based on needs.
• Maintain schedules to foster quality matches.
• Monitor and log activities in the software.
• Ensure accuracy of client and Caregiver records.
• Address concerns of clients and Caregivers.
• Communicate openly with colleagues and family members.
• Uphold company policies and ethics.
• Perform caregiving in emergencies if needed.

Skills

Customer service skills

Organizational skills

Typing skills

Adaptability

Sense of humor

Tools

Well Sky (Clear Care) scheduling software

Job description

Are you ready to join a high-performing team that supports and encourages you to be your best? This fast-paced position coordinates care between our clients and Care Professionals, aiming to create extraordinary relationships. The Scheduling Coordinator role is essential to growth and successful home care operations. If you're energetic, level-headed, and passionate about making a real difference, we want you to join us!

What We Offer

• ICHRA Health Insurance, Vision, and Dental
• Generous PTO Program
• Bonus Program
• A meaningful career in a vital industry
• Opportunity for growth within the company
• On-call responsibilities earn extra income
• Competitive Pay Range

Key Responsibilities

• Answer calls professionally and knowledgeably
• Match clients and Caregivers based on needs, skills, and location
• Maintain schedules, fostering quality matches and strong relationships
• Monitor, mediate, and log activities in our software system
• Ensure accurate client and Caregiver records
• Address client and Caregiver concerns as needed
• Communicate openly with colleagues, Caregivers, clients, and family members
• Uphold company policies, procedures, and business ethics
• Perform caregiving in emergencies if on-call or as needed

Schedule

Monday - Friday 8am-5pm (possible weekends or on-call duties). Remote work may be a consideration for the right candidate.

About Home Instead

Home Instead is a leading non-medical home care and companionship service provider with over 1,100 independently owned franchises globally. Our company thrives on core values like honesty and integrity, and you’ll work alongside a dedicated team making an impact.

Qualifications

• High integrity
• Excellent customer service skills and eagerness to learn
• Strong organizational and typing skills
• Ability to excel in a fast-paced, team-oriented environment
• Adaptable and able to act with urgency
• Enjoys a sense of humor
• Meets and passes all pre-screening measures
• Passion for working with the aging population is preferred
• Previous home care or similar industry scheduling experience preferred
• Knowledge of Well Sky (Clear Care) scheduling software is a huge plus