Caregiver Operations & Scheduling Lead

Comfort Keepers - Lubbock; San Angelo (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Job summary

Comfort Keepers - Lubbock is seeking a highly organized Office Manager/Scheduling Coordinator to oversee daily office operations in person, ensuring a welcoming, professional environment for clients and caregivers.

You will recruit, interview, onboard caregivers, schedule shifts, match staff to client needs, supervise a caregiving team, and maintain records for state audits while providing excellent customer service.

Qualifications

• Proven experience as an Office Manager or in a similar administrative supervisory role.
• Strong proficiency in Microsoft Office 365 (Word, Excel, Outlook).
• Experience with CRM systems and scheduling software is preferred.
• Excellent customer service skills with a friendly, people-oriented approach.
• Ability to multi-task effectively in a fast-paced environment.
• Fast learner with the ability to adapt quickly to new systems and processes.

Responsibilities

• Oversee daily office operations to maintain an efficient, welcoming environment.
• Recruit, interview, onboard caregivers; coordinate orientation and training.
• Schedule caregivers, manage shifts, and handle call-offs.
• Match caregivers to clients based on skills and needs.
• Supervise caregivers and provide support to ensure quality care.
• Utilize CRM scheduling software to organize appointments and staff schedules.
• Maintain records for state audits.
• Handle customer inquiries professionally and resolve issues.
• Participate in on-call rotation.

Skills

Office management

Scheduling

Customer service

Multi-tasking

Organizational skills

Team supervision

Independent work

Problem solving

Tools

Microsoft Office 365

CRM systems

Scheduling software

Job description

Comfort Keepers - Lubbock is seeking a highly organized Office Manager/Scheduling Coordinator to oversee daily office operations in person, ensuring a welcoming, professional environment for clients and caregivers.

You will recruit, interview, onboard caregivers, schedule shifts, match staff to client needs, supervise a caregiving team, and maintain records for state audits while providing excellent customer service.